Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 787 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Which of these shows good call manners? (a) shouting into the phone (b) “Is this a good time?” (c) camera at the ceiling (d) side talk during a call
2. 2.🔢 You dialled a wrong number by mistake. What should you say? (a) “Sorry, wrong number.” (b) call again and again (c) “Who are you?” (d) hang up silently
3. 3.True or false: “saying your name first” shows good call manners. (a) False (b) True
4. 4.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
5. 5.🔍 Which is the odd one out? (a) speaking clearly (b) calling late at night (c) muting when not talking (d) camera at eye level
6. 6.☎️ Someone calls for your father, who is out. What should you say? (a) “Who cares?” (b) “He’s out. Bye.” (c) hang up at once (d) “May I take a message?”
7. 7.🎥 You join an online class from a noisy room. What should you do? (a) leave the class (b) switch off the screen (c) shout over the noise (d) mute your microphone
8. 8.📞 Good or poor call manners: hanging up without bye? (a) poor call manners (b) good call manners
9. 9.True or false: “eating while on a call” shows good call manners. (a) True (b) False
10. 10.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
11. 11.📞 A stranger calls and asks for your home address. What should you do? (a) say no, tell a parent (b) tell them your school (c) tell them the address (d) chat for a while
12. 12.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
13. 13.📞 Which of these shows good call manners? (a) shouting into the phone (b) loud TV behind you (c) a quiet place for calls (d) calling late at night
14. 14.🚑 In India, which number can you call in any emergency? (a) 100000 (b) 999999 (c) 112 (d) 123
15. 15.📞 Which of these shows poor call manners? (a) speaking clearly (b) saying your name first (c) hanging up without bye (d) saying bye before ending
16. 16.🔍 Which is the odd one out? (a) shouting into the phone (b) camera at eye level (c) calling late at night (d) camera at the ceiling
17. 17.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
18. 18.🔍 Which is the odd one out? (a) side talk during a call (b) calling late at night (c) muting when not talking (d) camera at the ceiling
19. 19.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
20. 20.🔍 Which is the odd one out? (a) muting when not talking (b) loud TV behind you (c) “Is this a good time?” (d) saying bye before ending
21. 21.📞 Which of these shows good call manners? (a) hanging up without bye (b) shouting into the phone (c) calling late at night (d) speaking clearly
22. 22.📞 Which of these shows poor call manners? (a) camera at eye level (b) shouting into the phone (c) saying your name first (d) muting when not talking
23. 23.🔍 Which is the odd one out? (a) eating while on a call (b) hanging up without bye (c) calling late at night (d) saying bye before ending
24. 24.🔍 Which is the odd one out? (a) side talk during a call (b) “Is this a good time?” (c) camera at the ceiling (d) loud TV behind you
25. 25.True or false: “hanging up without bye” shows good call manners. (a) True (b) False
26. 26.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
27. 27.📞 Which of these shows good call manners? (a) shouting into the phone (b) camera at the ceiling (c) eating while on a call (d) muting when not talking
28. 28.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners
29. 29.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
30. 30.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
31. 31.True or false: “a quiet place for calls” shows poor call manners. (a) True (b) False
32. 32.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
33. 33.True or false: “muting when not talking” shows poor call manners. (a) True (b) False
34. 34.🔍 Which is the odd one out? (a) hanging up without bye (b) camera at eye level (c) saying your name first (d) “Is this a good time?”
35. 35.📞 Which of these shows good call manners? (a) saying bye before ending (b) camera at the ceiling (c) shouting into the phone (d) loud TV behind you
36. 36.🔍 Which is the odd one out? (a) saying your name first (b) shouting into the phone (c) hanging up without bye (d) camera at the ceiling
37. 37.📞 Good or poor call manners: camera at eye level? (a) good call manners (b) poor call manners
38. 38.True or false: “speaking clearly” shows good call manners. (a) False (b) True
39. 39.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
40. 40.True or false: “calling late at night” shows good call manners. (a) True (b) False

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