Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 788 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Which of these shows poor call manners? (a) muting when not talking (b) saying your name first (c) camera at eye level (d) side talk during a call
2. 2.📞 Which of these shows good call manners? (a) eating while on a call (b) loud TV behind you (c) speaking clearly (d) camera at the ceiling
3. 3.📞 Which of these shows good call manners? (a) hanging up without bye (b) saying bye before ending (c) camera at the ceiling (d) shouting into the phone
4. 4.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
5. 5.☎️ Someone calls for your father, who is out. What should you say? (a) “He’s out. Bye.” (b) hang up at once (c) “Who cares?” (d) “May I take a message?”
6. 6.🔢 You dialled a wrong number by mistake. What should you say? (a) “Who are you?” (b) hang up silently (c) call again and again (d) “Sorry, wrong number.”
7. 7.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
8. 8.True or false: “camera at the ceiling” shows poor call manners. (a) False (b) True
9. 9.📞 Which of these shows poor call manners? (a) saying your name first (b) a quiet place for calls (c) loud TV behind you (d) muting when not talking
10. 10.🎥 You join an online class from a noisy room. What should you do? (a) switch off the screen (b) mute your microphone (c) shout over the noise (d) leave the class
11. 11.🔍 Which is the odd one out? (a) a quiet place for calls (b) saying bye before ending (c) hanging up without bye (d) muting when not talking
12. 12.True or false: “speaking clearly” shows poor call manners. (a) True (b) False
13. 13.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
14. 14.True or false: “loud TV behind you” shows good call manners. (a) False (b) True
15. 15.True or false: “calling late at night” shows poor call manners. (a) False (b) True
16. 16.True or false: “muting when not talking” shows poor call manners. (a) True (b) False
17. 17.🔍 Which is the odd one out? (a) saying your name first (b) camera at eye level (c) speaking clearly (d) eating while on a call
18. 18.True or false: “eating while on a call” shows poor call manners. (a) False (b) True
19. 19.📞 Which of these shows good call manners? (a) side talk during a call (b) camera at the ceiling (c) shouting into the phone (d) saying your name first
20. 20.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
21. 21.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
22. 22.🚑 In India, which number can you call in any emergency? (a) 999999 (b) 123 (c) 112 (d) 100000
23. 23.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
24. 24.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
25. 25.🔍 Which is the odd one out? (a) camera at the ceiling (b) loud TV behind you (c) speaking clearly (d) hanging up without bye
26. 26.🔍 Which is the odd one out? (a) loud TV behind you (b) “Is this a good time?” (c) saying bye before ending (d) speaking clearly
27. 27.True or false: “a quiet place for calls” shows good call manners. (a) True (b) False
28. 28.🔍 Which is the odd one out? (a) saying bye before ending (b) camera at the ceiling (c) saying your name first (d) a quiet place for calls
29. 29.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
30. 30.🔍 Which is the odd one out? (a) side talk during a call (b) hanging up without bye (c) camera at eye level (d) shouting into the phone
31. 31.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
32. 32.🔍 Which is the odd one out? (a) speaking clearly (b) saying bye before ending (c) a quiet place for calls (d) calling late at night
33. 33.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
34. 34.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners
35. 35.True or false: ““Is this a good time?”” shows good call manners. (a) True (b) False
36. 36.📞 A stranger calls and asks for your home address. What should you do? (a) tell them your school (b) say no, tell a parent (c) chat for a while (d) tell them the address
37. 37.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
38. 38.True or false: “saying your name first” shows poor call manners. (a) True (b) False
39. 39.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
40. 40.True or false: “camera at the ceiling” shows good call manners. (a) False (b) True

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