Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 789 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.True or false: ““Is this a good time?”” shows poor call manners. (a) True (b) False
2. 2.📞 Which of these shows poor call manners? (a) saying bye before ending (b) speaking clearly (c) hanging up without bye (d) “Is this a good time?”
3. 3.📞 A stranger calls and asks for your home address. What should you do? (a) tell them the address (b) chat for a while (c) say no, tell a parent (d) tell them your school
4. 4.📞 Which of these shows good call manners? (a) eating while on a call (b) “Is this a good time?” (c) hanging up without bye (d) camera at the ceiling
5. 5.📞 Which of these shows poor call manners? (a) camera at eye level (b) shouting into the phone (c) “Is this a good time?” (d) muting when not talking
6. 6.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
7. 7.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
8. 8.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
9. 9.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
10. 10.📞 Which of these shows good call manners? (a) speaking clearly (b) shouting into the phone (c) camera at the ceiling (d) eating while on a call
11. 11.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
12. 12.🔍 Which is the odd one out? (a) saying your name first (b) camera at eye level (c) “Is this a good time?” (d) side talk during a call
13. 13.📞 Which of these shows good call manners? (a) loud TV behind you (b) eating while on a call (c) side talk during a call (d) muting when not talking
14. 14.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
15. 15.True or false: “camera at the ceiling” shows good call manners. (a) False (b) True
16. 16.🔍 Which is the odd one out? (a) hanging up without bye (b) side talk during a call (c) a quiet place for calls (d) calling late at night
17. 17.🔢 You dialled a wrong number by mistake. What should you say? (a) hang up silently (b) “Who are you?” (c) call again and again (d) “Sorry, wrong number.”
18. 18.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
19. 19.True or false: “shouting into the phone” shows good call manners. (a) False (b) True
20. 20.📝 Taking a phone message, what must you note? (a) only the time (b) your own mood (c) nothing (d) name, number, message
21. 21.True or false: “saying bye before ending” shows poor call manners. (a) False (b) True
22. 22.🔍 Which is the odd one out? (a) a quiet place for calls (b) loud TV behind you (c) saying bye before ending (d) saying your name first
23. 23.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
24. 24.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
25. 25.☎️ Someone calls for your father, who is out. What should you say? (a) “Who cares?” (b) “May I take a message?” (c) “He’s out. Bye.” (d) hang up at once
26. 26.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
27. 27.True or false: “side talk during a call” shows poor call manners. (a) True (b) False
28. 28.📞 Which of these shows poor call manners? (a) calling late at night (b) saying bye before ending (c) saying your name first (d) speaking clearly
29. 29.🔍 Which is the odd one out? (a) speaking clearly (b) camera at eye level (c) eating while on a call (d) saying your name first
30. 30.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
31. 31.📞 Which of these shows poor call manners? (a) camera at eye level (b) saying your name first (c) eating while on a call (d) muting when not talking
32. 32.🔍 Which is the odd one out? (a) shouting into the phone (b) loud TV behind you (c) saying your name first (d) eating while on a call
33. 33.True or false: “hanging up without bye” shows good call manners. (a) False (b) True
34. 34.🎥 You join an online class from a noisy room. What should you do? (a) mute your microphone (b) leave the class (c) shout over the noise (d) switch off the screen
35. 35.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners
36. 36.True or false: “camera at eye level” shows good call manners. (a) True (b) False
37. 37.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
38. 38.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
39. 39.🔍 Which is the odd one out? (a) shouting into the phone (b) calling late at night (c) “Is this a good time?” (d) camera at the ceiling
40. 40.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person

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