Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 790 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.True or false: “a quiet place for calls” shows good call manners. (a) False (b) True
2. 2.True or false: “a quiet place for calls” shows poor call manners. (a) False (b) True
3. 3.True or false: “saying your name first” shows good call manners. (a) False (b) True
4. 4.📞 Which of these shows good call manners? (a) loud TV behind you (b) saying your name first (c) calling late at night (d) camera at the ceiling
5. 5.True or false: “calling late at night” shows poor call manners. (a) False (b) True
6. 6.🔍 Which is the odd one out? (a) camera at eye level (b) saying bye before ending (c) muting when not talking (d) loud TV behind you
7. 7.🚑 In India, which number can you call in any emergency? (a) 123 (b) 100000 (c) 112 (d) 999999
8. 8.🔢 You dialled a wrong number by mistake. What should you say? (a) “Who are you?” (b) “Sorry, wrong number.” (c) hang up silently (d) call again and again
9. 9.📞 Good or poor call manners: loud TV behind you? (a) poor call manners (b) good call manners
10. 10.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
11. 11.📞 Which of these shows good call manners? (a) a quiet place for calls (b) side talk during a call (c) camera at the ceiling (d) hanging up without bye
12. 12.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
13. 13.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
14. 14.📞 Which of these shows good call manners? (a) hanging up without bye (b) loud TV behind you (c) camera at eye level (d) calling late at night
15. 15.True or false: “muting when not talking” shows good call manners. (a) True (b) False
16. 16.True or false: “camera at eye level” shows good call manners. (a) True (b) False
17. 17.📞 Which of these shows poor call manners? (a) speaking clearly (b) a quiet place for calls (c) eating while on a call (d) “Is this a good time?”
18. 18.True or false: “saying your name first” shows poor call manners. (a) False (b) True
19. 19.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
20. 20.🔍 Which is the odd one out? (a) speaking clearly (b) “Is this a good time?” (c) shouting into the phone (d) muting when not talking
21. 21.📞 Which of these shows good call manners? (a) eating while on a call (b) speaking clearly (c) hanging up without bye (d) camera at the ceiling
22. 22.True or false: “muting when not talking” shows poor call manners. (a) True (b) False
23. 23.🔍 Which is the odd one out? (a) camera at eye level (b) hanging up without bye (c) saying bye before ending (d) a quiet place for calls
24. 24.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
25. 25.🔍 Which is the odd one out? (a) hanging up without bye (b) saying your name first (c) side talk during a call (d) shouting into the phone
26. 26.🎥 You join an online class from a noisy room. What should you do? (a) mute your microphone (b) shout over the noise (c) leave the class (d) switch off the screen
27. 27.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) loud TV behind you (c) speaking clearly (d) saying your name first
28. 28.True or false: “camera at the ceiling” shows poor call manners. (a) False (b) True
29. 29.True or false: “hanging up without bye” shows good call manners. (a) False (b) True
30. 30.🔍 Which is the odd one out? (a) calling late at night (b) speaking clearly (c) muting when not talking (d) a quiet place for calls
31. 31.True or false: “shouting into the phone” shows good call manners. (a) True (b) False
32. 32.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners
33. 33.🔍 Which is the odd one out? (a) camera at the ceiling (b) camera at eye level (c) saying bye before ending (d) saying your name first
34. 34.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
35. 35.📞 Which of these shows poor call manners? (a) side talk during a call (b) camera at eye level (c) “Is this a good time?” (d) speaking clearly
36. 36.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
37. 37.🔍 Which is the odd one out? (a) loud TV behind you (b) side talk during a call (c) saying bye before ending (d) shouting into the phone
38. 38.🔍 Which is the odd one out? (a) shouting into the phone (b) eating while on a call (c) “Is this a good time?” (d) camera at the ceiling
39. 39.☎️ Someone calls for your father, who is out. What should you say? (a) “He’s out. Bye.” (b) “Who cares?” (c) “May I take a message?” (d) hang up at once
40. 40.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners

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