Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 80 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Which of these shows good call manners? (a) shouting into the phone (b) loud TV behind you (c) calling late at night (d) speaking clearly
2. 2.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
3. 3.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
4. 4.📞 Good or poor call manners: shouting into the phone? (a) poor call manners (b) good call manners
5. 5.True or false: “camera at the ceiling” shows good call manners. (a) True (b) False
6. 6.🔍 Which is the odd one out? (a) camera at eye level (b) speaking clearly (c) shouting into the phone (d) muting when not talking
7. 7.📝 Taking a phone message, what must you note? (a) your own mood (b) only the time (c) nothing (d) name, number, message
8. 8.True or false: “speaking clearly” shows poor call manners. (a) True (b) False
9. 9.📞 Which of these shows poor call manners? (a) camera at eye level (b) speaking clearly (c) calling late at night (d) saying bye before ending
10. 10.📞 Good or poor call manners: camera at eye level? (a) good call manners (b) poor call manners
11. 11.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
12. 12.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
13. 13.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
14. 14.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners
15. 15.True or false: “camera at the ceiling” shows poor call manners. (a) False (b) True
16. 16.True or false: ““Is this a good time?”” shows poor call manners. (a) True (b) False
17. 17.📞 Which of these shows good call manners? (a) side talk during a call (b) loud TV behind you (c) a quiet place for calls (d) shouting into the phone
18. 18.📞 Which of these shows good call manners? (a) “Is this a good time?” (b) side talk during a call (c) eating while on a call (d) calling late at night
19. 19.🔢 You dialled a wrong number by mistake. What should you say? (a) hang up silently (b) call again and again (c) “Sorry, wrong number.” (d) “Who are you?”
20. 20.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
21. 21.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
22. 22.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners
23. 23.True or false: “shouting into the phone” shows poor call manners. (a) True (b) False
24. 24.📞 Which of these shows good call manners? (a) hanging up without bye (b) shouting into the phone (c) camera at the ceiling (d) saying bye before ending
25. 25.🔍 Which is the odd one out? (a) a quiet place for calls (b) muting when not talking (c) hanging up without bye (d) saying bye before ending
26. 26.True or false: “saying bye before ending” shows poor call manners. (a) True (b) False
27. 27.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
28. 28.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
29. 29.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
30. 30.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
31. 31.📞 Which of these shows poor call manners? (a) saying bye before ending (b) eating while on a call (c) speaking clearly (d) muting when not talking
32. 32.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
33. 33.🔍 Which is the odd one out? (a) speaking clearly (b) saying your name first (c) eating while on a call (d) “Is this a good time?”
34. 34.📞 Good or poor call manners: camera at the ceiling? (a) poor call manners (b) good call manners
35. 35.☎️ Someone calls for your father, who is out. What should you say? (a) “May I take a message?” (b) hang up at once (c) “Who cares?” (d) “He’s out. Bye.”
36. 36.📞 A stranger calls and asks for your home address. What should you do? (a) chat for a while (b) tell them your school (c) say no, tell a parent (d) tell them the address
37. 37.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
38. 38.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
39. 39.🔍 Which is the odd one out? (a) loud TV behind you (b) saying bye before ending (c) eating while on a call (d) hanging up without bye
40. 40.True or false: “hanging up without bye” shows good call manners. (a) True (b) False

Free communication skills lessons, practice and worksheets at talentjr.in/communication-skills-for-students