Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 793 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Which of these shows good call manners? (a) camera at eye level (b) calling late at night (c) camera at the ceiling (d) side talk during a call
2. 2.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
3. 3.True or false: “a quiet place for calls” shows good call manners. (a) False (b) True
4. 4.📞 Which of these shows poor call manners? (a) saying your name first (b) speaking clearly (c) eating while on a call (d) a quiet place for calls
5. 5.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
6. 6.🔍 Which is the odd one out? (a) camera at the ceiling (b) shouting into the phone (c) “Is this a good time?” (d) calling late at night
7. 7.📞 Which of these shows good call manners? (a) shouting into the phone (b) side talk during a call (c) a quiet place for calls (d) calling late at night
8. 8.True or false: “saying bye before ending” shows good call manners. (a) True (b) False
9. 9.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
10. 10.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
11. 11.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
12. 12.📞 Which of these shows poor call manners? (a) muting when not talking (b) hanging up without bye (c) speaking clearly (d) a quiet place for calls
13. 13.🚑 In India, which number can you call in any emergency? (a) 112 (b) 100000 (c) 999999 (d) 123
14. 14.📞 Which of these shows good call manners? (a) side talk during a call (b) loud TV behind you (c) muting when not talking (d) camera at the ceiling
15. 15.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
16. 16.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
17. 17.🔍 Which is the odd one out? (a) a quiet place for calls (b) saying bye before ending (c) camera at the ceiling (d) “Is this a good time?”
18. 18.True or false: “speaking clearly” shows poor call manners. (a) False (b) True
19. 19.True or false: ““Is this a good time?”” shows good call manners. (a) True (b) False
20. 20.📞 Good or poor call manners: shouting into the phone? (a) poor call manners (b) good call manners
21. 21.True or false: “speaking clearly” shows good call manners. (a) False (b) True
22. 22.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
23. 23.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
24. 24.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
25. 25.True or false: “loud TV behind you” shows poor call manners. (a) True (b) False
26. 26.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
27. 27.True or false: “side talk during a call” shows good call manners. (a) False (b) True
28. 28.📞 Good or poor call manners: camera at eye level? (a) good call manners (b) poor call manners
29. 29.📞 A stranger calls and asks for your home address. What should you do? (a) say no, tell a parent (b) tell them your school (c) chat for a while (d) tell them the address
30. 30.🔍 Which is the odd one out? (a) camera at the ceiling (b) saying your name first (c) eating while on a call (d) calling late at night
31. 31.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
32. 32.📞 Which of these shows good call manners? (a) saying your name first (b) calling late at night (c) eating while on a call (d) camera at the ceiling
33. 33.📞 Which of these shows poor call manners? (a) camera at the ceiling (b) muting when not talking (c) “Is this a good time?” (d) camera at eye level
34. 34.🔢 You dialled a wrong number by mistake. What should you say? (a) call again and again (b) “Who are you?” (c) hang up silently (d) “Sorry, wrong number.”
35. 35.🔍 Which is the odd one out? (a) saying bye before ending (b) muting when not talking (c) calling late at night (d) “Is this a good time?”
36. 36.True or false: “camera at the ceiling” shows poor call manners. (a) True (b) False
37. 37.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
38. 38.📞 Good or poor call manners: camera at the ceiling? (a) poor call manners (b) good call manners
39. 39.📞 Which of these shows good call manners? (a) side talk during a call (b) speaking clearly (c) loud TV behind you (d) shouting into the phone
40. 40.🔍 Which is the odd one out? (a) calling late at night (b) side talk during a call (c) camera at the ceiling (d) camera at eye level

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