Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 794 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.True or false: “muting when not talking” shows poor call manners. (a) True (b) False
2. 2.🔍 Which is the odd one out? (a) shouting into the phone (b) saying bye before ending (c) camera at eye level (d) muting when not talking
3. 3.📝 Taking a phone message, what must you note? (a) nothing (b) your own mood (c) only the time (d) name, number, message
4. 4.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
5. 5.🔍 Which is the odd one out? (a) side talk during a call (b) camera at the ceiling (c) saying bye before ending (d) hanging up without bye
6. 6.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
7. 7.🔍 Which is the odd one out? (a) loud TV behind you (b) speaking clearly (c) saying bye before ending (d) muting when not talking
8. 8.📞 Which of these shows poor call manners? (a) camera at eye level (b) saying bye before ending (c) speaking clearly (d) eating while on a call
9. 9.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
10. 10.📞 Which of these shows good call manners? (a) side talk during a call (b) speaking clearly (c) camera at the ceiling (d) loud TV behind you
11. 11.True or false: “loud TV behind you” shows good call manners. (a) False (b) True
12. 12.True or false: “calling late at night” shows good call manners. (a) True (b) False
13. 13.🔍 Which is the odd one out? (a) loud TV behind you (b) eating while on a call (c) camera at the ceiling (d) “Is this a good time?”
14. 14.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
15. 15.📞 Which of these shows good call manners? (a) camera at the ceiling (b) calling late at night (c) camera at eye level (d) eating while on a call
16. 16.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
17. 17.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
18. 18.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
19. 19.True or false: “a quiet place for calls” shows good call manners. (a) True (b) False
20. 20.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
21. 21.🎥 You join an online class from a noisy room. What should you do? (a) leave the class (b) shout over the noise (c) mute your microphone (d) switch off the screen
22. 22.🚑 In India, which number can you call in any emergency? (a) 999999 (b) 112 (c) 123 (d) 100000
23. 23.🔢 You dialled a wrong number by mistake. What should you say? (a) call again and again (b) “Who are you?” (c) “Sorry, wrong number.” (d) hang up silently
24. 24.☎️ Someone calls for your father, who is out. What should you say? (a) “May I take a message?” (b) hang up at once (c) “Who cares?” (d) “He’s out. Bye.”
25. 25.📞 Good or poor call manners: shouting into the phone? (a) poor call manners (b) good call manners
26. 26.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
27. 27.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
28. 28.📞 Which of these shows good call manners? (a) shouting into the phone (b) side talk during a call (c) saying your name first (d) calling late at night
29. 29.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
30. 30.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners
31. 31.📞 A stranger calls and asks for your home address. What should you do? (a) tell them your school (b) tell them the address (c) chat for a while (d) say no, tell a parent
32. 32.🔍 Which is the odd one out? (a) “Is this a good time?” (b) eating while on a call (c) camera at eye level (d) saying your name first
33. 33.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
34. 34.🔍 Which is the odd one out? (a) hanging up without bye (b) speaking clearly (c) loud TV behind you (d) side talk during a call
35. 35.🔍 Which is the odd one out? (a) muting when not talking (b) saying bye before ending (c) hanging up without bye (d) speaking clearly
36. 36.True or false: “speaking clearly” shows poor call manners. (a) False (b) True
37. 37.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
38. 38.📞 Good or poor call manners: side talk during a call? (a) poor call manners (b) good call manners
39. 39.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
40. 40.True or false: “saying your name first” shows poor call manners. (a) True (b) False

Free communication skills lessons, practice and worksheets at talentjr.in/communication-skills-for-students