Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 795 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
2. 2.🔍 Which is the odd one out? (a) speaking clearly (b) saying bye before ending (c) muting when not talking (d) eating while on a call
3. 3.📞 Good or poor call manners: camera at eye level? (a) good call manners (b) poor call manners
4. 4.📞 Which of these shows good call manners? (a) camera at the ceiling (b) eating while on a call (c) shouting into the phone (d) a quiet place for calls
5. 5.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
6. 6.📞 Which of these shows poor call manners? (a) eating while on a call (b) camera at eye level (c) a quiet place for calls (d) speaking clearly
7. 7.True or false: “hanging up without bye” shows good call manners. (a) True (b) False
8. 8.📞 Good or poor call manners: shouting into the phone? (a) poor call manners (b) good call manners
9. 9.📞 Which of these shows good call manners? (a) shouting into the phone (b) hanging up without bye (c) saying bye before ending (d) loud TV behind you
10. 10.📞 Which of these shows good call manners? (a) eating while on a call (b) speaking clearly (c) loud TV behind you (d) hanging up without bye
11. 11.📞 Good or poor call manners: side talk during a call? (a) poor call manners (b) good call manners
12. 12.📞 Which of these shows good call manners? (a) camera at eye level (b) calling late at night (c) shouting into the phone (d) hanging up without bye
13. 13.📞 A stranger calls and asks for your home address. What should you do? (a) chat for a while (b) tell them your school (c) say no, tell a parent (d) tell them the address
14. 14.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners
15. 15.☎️ Someone calls for your father, who is out. What should you say? (a) “Who cares?” (b) “May I take a message?” (c) “He’s out. Bye.” (d) hang up at once
16. 16.True or false: “camera at eye level” shows good call manners. (a) True (b) False
17. 17.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
18. 18.True or false: “eating while on a call” shows poor call manners. (a) True (b) False
19. 19.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners
20. 20.🔍 Which is the odd one out? (a) “Is this a good time?” (b) a quiet place for calls (c) hanging up without bye (d) saying your name first
21. 21.🔢 You dialled a wrong number by mistake. What should you say? (a) “Who are you?” (b) call again and again (c) hang up silently (d) “Sorry, wrong number.”
22. 22.📞 Which of these shows good call manners? (a) side talk during a call (b) calling late at night (c) loud TV behind you (d) saying your name first
23. 23.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
24. 24.📞 Which of these shows good call manners? (a) side talk during a call (b) “Is this a good time?” (c) loud TV behind you (d) hanging up without bye
25. 25.True or false: “muting when not talking” shows good call manners. (a) False (b) True
26. 26.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
27. 27.🔍 Which is the odd one out? (a) saying bye before ending (b) shouting into the phone (c) camera at eye level (d) “Is this a good time?”
28. 28.True or false: “saying your name first” shows poor call manners. (a) False (b) True
29. 29.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
30. 30.📞 Which of these shows poor call manners? (a) camera at the ceiling (b) saying bye before ending (c) saying your name first (d) muting when not talking
31. 31.📞 Which of these shows poor call manners? (a) muting when not talking (b) “Is this a good time?” (c) saying bye before ending (d) shouting into the phone
32. 32.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
33. 33.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
34. 34.True or false: “calling late at night” shows good call manners. (a) True (b) False
35. 35.🎥 You join an online class from a noisy room. What should you do? (a) switch off the screen (b) mute your microphone (c) leave the class (d) shout over the noise
36. 36.True or false: “saying bye before ending” shows good call manners. (a) True (b) False
37. 37.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
38. 38.True or false: “camera at the ceiling” shows poor call manners. (a) False (b) True
39. 39.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
40. 40.🔍 Which is the odd one out? (a) “Is this a good time?” (b) calling late at night (c) muting when not talking (d) saying your name first

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