Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 796 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
2. 2.📞 Which of these shows poor call manners? (a) saying bye before ending (b) saying your name first (c) camera at eye level (d) eating while on a call
3. 3.📞 Which of these shows poor call manners? (a) muting when not talking (b) calling late at night (c) camera at eye level (d) saying your name first
4. 4.True or false: “side talk during a call” shows poor call manners. (a) True (b) False
5. 5.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
6. 6.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
7. 7.True or false: “calling late at night” shows poor call manners. (a) True (b) False
8. 8.🎥 You join an online class from a noisy room. What should you do? (a) leave the class (b) mute your microphone (c) switch off the screen (d) shout over the noise
9. 9.🔢 You dialled a wrong number by mistake. What should you say? (a) hang up silently (b) call again and again (c) “Who are you?” (d) “Sorry, wrong number.”
10. 10.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
11. 11.🔍 Which is the odd one out? (a) calling late at night (b) saying bye before ending (c) a quiet place for calls (d) “Is this a good time?”
12. 12.True or false: “shouting into the phone” shows good call manners. (a) True (b) False
13. 13.📞 Which of these shows poor call manners? (a) camera at the ceiling (b) speaking clearly (c) camera at eye level (d) muting when not talking
14. 14.🔍 Which is the odd one out? (a) shouting into the phone (b) camera at eye level (c) speaking clearly (d) “Is this a good time?”
15. 15.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
16. 16.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
17. 17.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
18. 18.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
19. 19.🔍 Which is the odd one out? (a) saying your name first (b) saying bye before ending (c) speaking clearly (d) side talk during a call
20. 20.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
21. 21.True or false: “camera at the ceiling” shows poor call manners. (a) False (b) True
22. 22.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) speaking clearly (c) muting when not talking (d) loud TV behind you
23. 23.📞 A stranger calls and asks for your home address. What should you do? (a) chat for a while (b) say no, tell a parent (c) tell them your school (d) tell them the address
24. 24.True or false: “eating while on a call” shows poor call manners. (a) True (b) False
25. 25.☎️ Someone calls for your father, who is out. What should you say? (a) “He’s out. Bye.” (b) “Who cares?” (c) hang up at once (d) “May I take a message?”
26. 26.📞 Which of these shows good call manners? (a) eating while on a call (b) side talk during a call (c) camera at the ceiling (d) “Is this a good time?”
27. 27.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
28. 28.📞 Good or poor call manners: “Is this a good time?”? (a) good call manners (b) poor call manners
29. 29.🚑 In India, which number can you call in any emergency? (a) 999999 (b) 123 (c) 100000 (d) 112
30. 30.True or false: “speaking clearly” shows poor call manners. (a) True (b) False
31. 31.📞 Good or poor call manners: calling late at night? (a) poor call manners (b) good call manners
32. 32.🔍 Which is the odd one out? (a) speaking clearly (b) camera at the ceiling (c) a quiet place for calls (d) saying your name first
33. 33.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
34. 34.True or false: “camera at the ceiling” shows good call manners. (a) False (b) True
35. 35.📞 Which of these shows good call manners? (a) loud TV behind you (b) saying bye before ending (c) eating while on a call (d) hanging up without bye
36. 36.True or false: ““Is this a good time?”” shows poor call manners. (a) True (b) False
37. 37.🔍 Which is the odd one out? (a) saying your name first (b) eating while on a call (c) muting when not talking (d) speaking clearly
38. 38.📞 Good or poor call manners: shouting into the phone? (a) poor call manners (b) good call manners
39. 39.📝 Taking a phone message, what must you note? (a) your own mood (b) name, number, message (c) nothing (d) only the time
40. 40.True or false: “loud TV behind you” shows good call manners. (a) True (b) False

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