Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 797 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Which of these shows poor call manners? (a) eating while on a call (b) speaking clearly (c) muting when not talking (d) a quiet place for calls
2. 2.True or false: “camera at the ceiling” shows poor call manners. (a) False (b) True
3. 3.📞 Which of these shows good call manners? (a) camera at the ceiling (b) calling late at night (c) eating while on a call (d) saying bye before ending
4. 4.True or false: “side talk during a call” shows good call manners. (a) True (b) False
5. 5.🔍 Which is the odd one out? (a) saying bye before ending (b) loud TV behind you (c) camera at the ceiling (d) hanging up without bye
6. 6.True or false: “loud TV behind you” shows poor call manners. (a) True (b) False
7. 7.True or false: “a quiet place for calls” shows good call manners. (a) True (b) False
8. 8.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
9. 9.📞 Which of these shows poor call manners? (a) muting when not talking (b) a quiet place for calls (c) calling late at night (d) camera at eye level
10. 10.📞 Which of these shows good call manners? (a) eating while on a call (b) a quiet place for calls (c) side talk during a call (d) camera at the ceiling
11. 11.True or false: “hanging up without bye” shows good call manners. (a) True (b) False
12. 12.📞 Which of these shows good call manners? (a) side talk during a call (b) saying your name first (c) eating while on a call (d) camera at the ceiling
13. 13.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
14. 14.📝 Taking a phone message, what must you note? (a) nothing (b) your own mood (c) name, number, message (d) only the time
15. 15.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
16. 16.🚑 In India, which number can you call in any emergency? (a) 100000 (b) 123 (c) 112 (d) 999999
17. 17.🔍 Which is the odd one out? (a) eating while on a call (b) shouting into the phone (c) hanging up without bye (d) saying your name first
18. 18.🔍 Which is the odd one out? (a) shouting into the phone (b) “Is this a good time?” (c) saying your name first (d) muting when not talking
19. 19.🔍 Which is the odd one out? (a) muting when not talking (b) saying bye before ending (c) calling late at night (d) “Is this a good time?”
20. 20.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners
21. 21.📞 A stranger calls and asks for your home address. What should you do? (a) tell them your school (b) chat for a while (c) say no, tell a parent (d) tell them the address
22. 22.☎️ Someone calls for your father, who is out. What should you say? (a) “May I take a message?” (b) hang up at once (c) “He’s out. Bye.” (d) “Who cares?”
23. 23.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
24. 24.True or false: “muting when not talking” shows good call manners. (a) False (b) True
25. 25.📞 Which of these shows poor call manners? (a) speaking clearly (b) hanging up without bye (c) muting when not talking (d) “Is this a good time?”
26. 26.📞 Good or poor call manners: camera at the ceiling? (a) poor call manners (b) good call manners
27. 27.📞 Which of these shows good call manners? (a) hanging up without bye (b) muting when not talking (c) loud TV behind you (d) eating while on a call
28. 28.📞 Good or poor call manners: side talk during a call? (a) poor call manners (b) good call manners
29. 29.🔍 Which is the odd one out? (a) a quiet place for calls (b) shouting into the phone (c) eating while on a call (d) hanging up without bye
30. 30.🔍 Which is the odd one out? (a) eating while on a call (b) shouting into the phone (c) camera at eye level (d) hanging up without bye
31. 31.📞 Which of these shows good call manners? (a) side talk during a call (b) speaking clearly (c) calling late at night (d) camera at the ceiling
32. 32.True or false: “loud TV behind you” shows good call manners. (a) False (b) True
33. 33.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
34. 34.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
35. 35.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
36. 36.📞 Good or poor call manners: hanging up without bye? (a) poor call manners (b) good call manners
37. 37.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
38. 38.True or false: “calling late at night” shows good call manners. (a) False (b) True
39. 39.True or false: “eating while on a call” shows poor call manners. (a) True (b) False
40. 40.🔢 You dialled a wrong number by mistake. What should you say? (a) call again and again (b) hang up silently (c) “Sorry, wrong number.” (d) “Who are you?”

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