Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 798 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.True or false: “calling late at night” shows poor call manners. (a) False (b) True
2. 2.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
3. 3.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
4. 4.📝 Taking a phone message, what must you note? (a) nothing (b) only the time (c) name, number, message (d) your own mood
5. 5.📞 Good or poor call manners: hanging up without bye? (a) poor call manners (b) good call manners
6. 6.📞 Which of these shows poor call manners? (a) saying your name first (b) saying bye before ending (c) eating while on a call (d) speaking clearly
7. 7.🔍 Which is the odd one out? (a) speaking clearly (b) a quiet place for calls (c) camera at the ceiling (d) saying your name first
8. 8.True or false: “loud TV behind you” shows poor call manners. (a) True (b) False
9. 9.📞 Which of these shows good call manners? (a) calling late at night (b) side talk during a call (c) loud TV behind you (d) camera at eye level
10. 10.🔢 You dialled a wrong number by mistake. What should you say? (a) hang up silently (b) “Who are you?” (c) “Sorry, wrong number.” (d) call again and again
11. 11.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
12. 12.🔍 Which is the odd one out? (a) hanging up without bye (b) speaking clearly (c) side talk during a call (d) shouting into the phone
13. 13.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
14. 14.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
15. 15.🔍 Which is the odd one out? (a) speaking clearly (b) a quiet place for calls (c) calling late at night (d) muting when not talking
16. 16.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
17. 17.📞 Which of these shows good call manners? (a) eating while on a call (b) speaking clearly (c) loud TV behind you (d) hanging up without bye
18. 18.True or false: “muting when not talking” shows poor call manners. (a) False (b) True
19. 19.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
20. 20.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
21. 21.True or false: “hanging up without bye” shows poor call manners. (a) True (b) False
22. 22.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
23. 23.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
24. 24.🚑 In India, which number can you call in any emergency? (a) 100000 (b) 123 (c) 112 (d) 999999
25. 25.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
26. 26.☎️ Someone calls for your father, who is out. What should you say? (a) “He’s out. Bye.” (b) “May I take a message?” (c) hang up at once (d) “Who cares?”
27. 27.📞 Which of these shows good call manners? (a) shouting into the phone (b) camera at the ceiling (c) eating while on a call (d) saying bye before ending
28. 28.True or false: “saying your name first” shows good call manners. (a) True (b) False
29. 29.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
30. 30.📞 Which of these shows good call manners? (a) shouting into the phone (b) calling late at night (c) camera at the ceiling (d) “Is this a good time?”
31. 31.📞 Good or poor call manners: camera at the ceiling? (a) poor call manners (b) good call manners
32. 32.📞 Which of these shows poor call manners? (a) shouting into the phone (b) speaking clearly (c) “Is this a good time?” (d) saying your name first
33. 33.🔍 Which is the odd one out? (a) hanging up without bye (b) camera at the ceiling (c) eating while on a call (d) “Is this a good time?”
34. 34.True or false: ““Is this a good time?”” shows good call manners. (a) True (b) False
35. 35.🔍 Which is the odd one out? (a) a quiet place for calls (b) side talk during a call (c) eating while on a call (d) loud TV behind you
36. 36.🔍 Which is the odd one out? (a) muting when not talking (b) a quiet place for calls (c) “Is this a good time?” (d) loud TV behind you
37. 37.True or false: “a quiet place for calls” shows poor call manners. (a) False (b) True
38. 38.📞 Which of these shows poor call manners? (a) camera at eye level (b) muting when not talking (c) camera at the ceiling (d) a quiet place for calls
39. 39.True or false: “a quiet place for calls” shows good call manners. (a) False (b) True
40. 40.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners

Free communication skills lessons, practice and worksheets at talentjr.in/communication-skills-for-students