Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 799 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.🔍 Which is the odd one out? (a) speaking clearly (b) shouting into the phone (c) “Is this a good time?” (d) a quiet place for calls
2. 2.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) camera at eye level (c) “Is this a good time?” (d) loud TV behind you
3. 3.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
4. 4.🔍 Which is the odd one out? (a) speaking clearly (b) muting when not talking (c) a quiet place for calls (d) loud TV behind you
5. 5.📞 A stranger calls and asks for your home address. What should you do? (a) tell them the address (b) say no, tell a parent (c) tell them your school (d) chat for a while
6. 6.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
7. 7.📞 Which of these shows good call manners? (a) loud TV behind you (b) eating while on a call (c) shouting into the phone (d) saying your name first
8. 8.🔍 Which is the odd one out? (a) camera at eye level (b) muting when not talking (c) hanging up without bye (d) a quiet place for calls
9. 9.📞 Which of these shows poor call manners? (a) muting when not talking (b) speaking clearly (c) camera at eye level (d) shouting into the phone
10. 10.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
11. 11.📝 Taking a phone message, what must you note? (a) your own mood (b) name, number, message (c) nothing (d) only the time
12. 12.🚑 In India, which number can you call in any emergency? (a) 999999 (b) 112 (c) 100000 (d) 123
13. 13.📞 Good or poor call manners: calling late at night? (a) poor call manners (b) good call manners
14. 14.True or false: “eating while on a call” shows poor call manners. (a) False (b) True
15. 15.📞 Which of these shows good call manners? (a) saying bye before ending (b) shouting into the phone (c) side talk during a call (d) hanging up without bye
16. 16.True or false: “saying bye before ending” shows poor call manners. (a) True (b) False
17. 17.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
18. 18.📞 Which of these shows poor call manners? (a) camera at eye level (b) saying bye before ending (c) muting when not talking (d) side talk during a call
19. 19.🔍 Which is the odd one out? (a) loud TV behind you (b) hanging up without bye (c) calling late at night (d) camera at eye level
20. 20.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
21. 21.🔍 Which is the odd one out? (a) a quiet place for calls (b) side talk during a call (c) camera at eye level (d) muting when not talking
22. 22.📞 Which of these shows poor call manners? (a) saying your name first (b) speaking clearly (c) camera at eye level (d) calling late at night
23. 23.True or false: ““Is this a good time?”” shows poor call manners. (a) False (b) True
24. 24.📞 Which of these shows good call manners? (a) eating while on a call (b) “Is this a good time?” (c) loud TV behind you (d) shouting into the phone
25. 25.🔢 You dialled a wrong number by mistake. What should you say? (a) hang up silently (b) “Who are you?” (c) call again and again (d) “Sorry, wrong number.”
26. 26.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
27. 27.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
28. 28.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
29. 29.True or false: “shouting into the phone” shows poor call manners. (a) True (b) False
30. 30.True or false: “loud TV behind you” shows poor call manners. (a) False (b) True
31. 31.☎️ Someone calls for your father, who is out. What should you say? (a) “He’s out. Bye.” (b) hang up at once (c) “May I take a message?” (d) “Who cares?”
32. 32.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
33. 33.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
34. 34.🎥 You join an online class from a noisy room. What should you do? (a) leave the class (b) mute your microphone (c) switch off the screen (d) shout over the noise
35. 35.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
36. 36.🔍 Which is the odd one out? (a) “Is this a good time?” (b) eating while on a call (c) speaking clearly (d) camera at eye level
37. 37.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
38. 38.🔍 Which is the odd one out? (a) muting when not talking (b) saying your name first (c) saying bye before ending (d) camera at the ceiling
39. 39.True or false: “muting when not talking” shows good call manners. (a) False (b) True
40. 40.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called

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