Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 800 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.🔍 Which is the odd one out? (a) hanging up without bye (b) saying bye before ending (c) muting when not talking (d) “Is this a good time?”
2. 2.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
3. 3.True or false: ““Is this a good time?”” shows poor call manners. (a) True (b) False
4. 4.🔍 Which is the odd one out? (a) saying your name first (b) speaking clearly (c) a quiet place for calls (d) loud TV behind you
5. 5.🔍 Which is the odd one out? (a) calling late at night (b) hanging up without bye (c) loud TV behind you (d) saying bye before ending
6. 6.📞 A stranger calls and asks for your home address. What should you do? (a) tell them your school (b) say no, tell a parent (c) tell them the address (d) chat for a while
7. 7.🎥 You join an online class from a noisy room. What should you do? (a) shout over the noise (b) mute your microphone (c) switch off the screen (d) leave the class
8. 8.📞 Which of these shows good call manners? (a) saying your name first (b) side talk during a call (c) shouting into the phone (d) calling late at night
9. 9.🔍 Which is the odd one out? (a) “Is this a good time?” (b) side talk during a call (c) muting when not talking (d) camera at eye level
10. 10.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
11. 11.True or false: “camera at the ceiling” shows poor call manners. (a) True (b) False
12. 12.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
13. 13.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
14. 14.📞 Which of these shows poor call manners? (a) speaking clearly (b) a quiet place for calls (c) shouting into the phone (d) saying your name first
15. 15.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
16. 16.🔍 Which is the odd one out? (a) calling late at night (b) shouting into the phone (c) speaking clearly (d) loud TV behind you
17. 17.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
18. 18.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
19. 19.🔍 Which is the odd one out? (a) loud TV behind you (b) “Is this a good time?” (c) calling late at night (d) side talk during a call
20. 20.True or false: “shouting into the phone” shows poor call manners. (a) False (b) True
21. 21.📝 Taking a phone message, what must you note? (a) your own mood (b) only the time (c) nothing (d) name, number, message
22. 22.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners
23. 23.📞 Which of these shows poor call manners? (a) muting when not talking (b) a quiet place for calls (c) camera at the ceiling (d) camera at eye level
24. 24.🔍 Which is the odd one out? (a) a quiet place for calls (b) muting when not talking (c) shouting into the phone (d) camera at eye level
25. 25.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
26. 26.📞 Which of these shows poor call manners? (a) saying your name first (b) eating while on a call (c) muting when not talking (d) “Is this a good time?”
27. 27.True or false: “loud TV behind you” shows good call manners. (a) True (b) False
28. 28.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
29. 29.📞 Which of these shows good call manners? (a) camera at the ceiling (b) eating while on a call (c) calling late at night (d) speaking clearly
30. 30.🔍 Which is the odd one out? (a) camera at the ceiling (b) shouting into the phone (c) saying your name first (d) eating while on a call
31. 31.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
32. 32.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
33. 33.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
34. 34.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
35. 35.True or false: “hanging up without bye” shows poor call manners. (a) False (b) True
36. 36.True or false: “side talk during a call” shows good call manners. (a) True (b) False
37. 37.True or false: “muting when not talking” shows poor call manners. (a) False (b) True
38. 38.📞 Which of these shows good call manners? (a) side talk during a call (b) camera at the ceiling (c) muting when not talking (d) calling late at night
39. 39.☎️ Someone calls for your father, who is out. What should you say? (a) “Who cares?” (b) hang up at once (c) “He’s out. Bye.” (d) “May I take a message?”
40. 40.🔍 Which is the odd one out? (a) camera at eye level (b) saying bye before ending (c) eating while on a call (d) “Is this a good time?”

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