Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 9 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
2. 2.True or false: “saying bye before ending” shows good call manners. (a) False (b) True
3. 3.🔍 Which is the odd one out? (a) saying bye before ending (b) shouting into the phone (c) muting when not talking (d) “Is this a good time?”
4. 4.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
5. 5.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
6. 6.🚑 In India, which number can you call in any emergency? (a) 999999 (b) 112 (c) 100000 (d) 123
7. 7.🔍 Which is the odd one out? (a) a quiet place for calls (b) saying your name first (c) muting when not talking (d) hanging up without bye
8. 8.📞 Which of these shows good call manners? (a) side talk during a call (b) loud TV behind you (c) calling late at night (d) a quiet place for calls
9. 9.🔍 Which is the odd one out? (a) camera at eye level (b) saying your name first (c) saying bye before ending (d) eating while on a call
10. 10.True or false: ““Is this a good time?”” shows poor call manners. (a) True (b) False
11. 11.📞 Which of these shows poor call manners? (a) muting when not talking (b) camera at the ceiling (c) saying bye before ending (d) saying your name first
12. 12.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
13. 13.🔍 Which is the odd one out? (a) shouting into the phone (b) side talk during a call (c) loud TV behind you (d) saying bye before ending
14. 14.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
15. 15.📞 Which of these shows good call manners? (a) camera at eye level (b) loud TV behind you (c) side talk during a call (d) eating while on a call
16. 16.True or false: “calling late at night” shows poor call manners. (a) True (b) False
17. 17.🔢 You dialled a wrong number by mistake. What should you say? (a) call again and again (b) “Who are you?” (c) “Sorry, wrong number.” (d) hang up silently
18. 18.🎥 You join an online class from a noisy room. What should you do? (a) leave the class (b) mute your microphone (c) switch off the screen (d) shout over the noise
19. 19.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
20. 20.🔍 Which is the odd one out? (a) muting when not talking (b) “Is this a good time?” (c) camera at eye level (d) calling late at night
21. 21.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
22. 22.True or false: “hanging up without bye” shows good call manners. (a) True (b) False
23. 23.True or false: “camera at eye level” shows good call manners. (a) False (b) True
24. 24.🔍 Which is the odd one out? (a) a quiet place for calls (b) loud TV behind you (c) saying bye before ending (d) muting when not talking
25. 25.📞 Which of these shows good call manners? (a) calling late at night (b) saying your name first (c) eating while on a call (d) side talk during a call
26. 26.📞 Which of these shows good call manners? (a) camera at the ceiling (b) eating while on a call (c) saying bye before ending (d) loud TV behind you
27. 27.📞 Good or poor call manners: hanging up without bye? (a) poor call manners (b) good call manners
28. 28.☎️ Someone calls for your father, who is out. What should you say? (a) hang up at once (b) “Who cares?” (c) “He’s out. Bye.” (d) “May I take a message?”
29. 29.🔍 Which is the odd one out? (a) loud TV behind you (b) calling late at night (c) “Is this a good time?” (d) shouting into the phone
30. 30.📞 Which of these shows poor call manners? (a) saying bye before ending (b) speaking clearly (c) saying your name first (d) hanging up without bye
31. 31.True or false: “camera at eye level” shows poor call manners. (a) True (b) False
32. 32.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
33. 33.🔍 Which is the odd one out? (a) shouting into the phone (b) camera at eye level (c) hanging up without bye (d) loud TV behind you
34. 34.📞 Good or poor call manners: loud TV behind you? (a) poor call manners (b) good call manners
35. 35.True or false: “muting when not talking” shows good call manners. (a) False (b) True
36. 36.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
37. 37.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
38. 38.📞 A stranger calls and asks for your home address. What should you do? (a) tell them the address (b) tell them your school (c) chat for a while (d) say no, tell a parent
39. 39.🔍 Which is the odd one out? (a) camera at the ceiling (b) speaking clearly (c) shouting into the phone (d) hanging up without bye
40. 40.True or false: “eating while on a call” shows poor call manners. (a) True (b) False

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