Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 81 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.🎥 You join an online class from a noisy room. What should you do? (a) switch off the screen (b) leave the class (c) shout over the noise (d) mute your microphone
2. 2.📞 Which of these shows good call manners? (a) side talk during a call (b) eating while on a call (c) saying bye before ending (d) hanging up without bye
3. 3.☎️ Someone calls for your father, who is out. What should you say? (a) hang up at once (b) “He’s out. Bye.” (c) “Who cares?” (d) “May I take a message?”
4. 4.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
5. 5.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
6. 6.🔍 Which is the odd one out? (a) shouting into the phone (b) hanging up without bye (c) camera at the ceiling (d) muting when not talking
7. 7.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
8. 8.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
9. 9.🔢 You dialled a wrong number by mistake. What should you say? (a) hang up silently (b) “Who are you?” (c) “Sorry, wrong number.” (d) call again and again
10. 10.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
11. 11.📞 Which of these shows good call manners? (a) hanging up without bye (b) camera at the ceiling (c) saying your name first (d) shouting into the phone
12. 12.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
13. 13.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) camera at the ceiling (c) a quiet place for calls (d) saying bye before ending
14. 14.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
15. 15.True or false: “saying your name first” shows poor call manners. (a) True (b) False
16. 16.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
17. 17.📞 Good or poor call manners: loud TV behind you? (a) poor call manners (b) good call manners
18. 18.📞 Which of these shows good call manners? (a) side talk during a call (b) speaking clearly (c) eating while on a call (d) shouting into the phone
19. 19.🔍 Which is the odd one out? (a) calling late at night (b) loud TV behind you (c) “Is this a good time?” (d) eating while on a call
20. 20.True or false: “calling late at night” shows poor call manners. (a) False (b) True
21. 21.True or false: “shouting into the phone” shows poor call manners. (a) True (b) False
22. 22.📞 A stranger calls and asks for your home address. What should you do? (a) say no, tell a parent (b) chat for a while (c) tell them the address (d) tell them your school
23. 23.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
24. 24.True or false: “calling late at night” shows good call manners. (a) False (b) True
25. 25.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
26. 26.True or false: “camera at eye level” shows good call manners. (a) True (b) False
27. 27.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
28. 28.📝 Taking a phone message, what must you note? (a) only the time (b) nothing (c) your own mood (d) name, number, message
29. 29.True or false: “saying bye before ending” shows poor call manners. (a) False (b) True
30. 30.🔍 Which is the odd one out? (a) hanging up without bye (b) side talk during a call (c) camera at the ceiling (d) speaking clearly
31. 31.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
32. 32.📞 Good or poor call manners: saying bye before ending? (a) good call manners (b) poor call manners
33. 33.📞 Which of these shows poor call manners? (a) side talk during a call (b) camera at eye level (c) “Is this a good time?” (d) saying bye before ending
34. 34.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
35. 35.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) muting when not talking (c) camera at eye level (d) eating while on a call
36. 36.📞 Good or poor call manners: eating while on a call? (a) poor call manners (b) good call manners
37. 37.📞 Which of these shows good call manners? (a) camera at the ceiling (b) loud TV behind you (c) camera at eye level (d) hanging up without bye
38. 38.True or false: “saying bye before ending” shows good call manners. (a) False (b) True
39. 39.🔍 Which is the odd one out? (a) saying your name first (b) eating while on a call (c) hanging up without bye (d) side talk during a call
40. 40.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer

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