Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 801 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Which of these shows poor call manners? (a) camera at the ceiling (b) muting when not talking (c) “Is this a good time?” (d) saying your name first
2. 2.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
3. 3.🔍 Which is the odd one out? (a) eating while on a call (b) shouting into the phone (c) hanging up without bye (d) saying bye before ending
4. 4.📞 A stranger calls and asks for your home address. What should you do? (a) tell them your school (b) tell them the address (c) chat for a while (d) say no, tell a parent
5. 5.True or false: “loud TV behind you” shows good call manners. (a) False (b) True
6. 6.🔍 Which is the odd one out? (a) loud TV behind you (b) hanging up without bye (c) shouting into the phone (d) speaking clearly
7. 7.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
8. 8.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
9. 9.🎥 You join an online class from a noisy room. What should you do? (a) switch off the screen (b) leave the class (c) shout over the noise (d) mute your microphone
10. 10.📞 Which of these shows good call manners? (a) side talk during a call (b) camera at eye level (c) camera at the ceiling (d) eating while on a call
11. 11.📞 Which of these shows poor call manners? (a) speaking clearly (b) eating while on a call (c) saying bye before ending (d) saying your name first
12. 12.☎️ Someone calls for your father, who is out. What should you say? (a) hang up at once (b) “Who cares?” (c) “He’s out. Bye.” (d) “May I take a message?”
13. 13.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
14. 14.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
15. 15.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
16. 16.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
17. 17.📞 Which of these shows poor call manners? (a) saying bye before ending (b) muting when not talking (c) camera at eye level (d) shouting into the phone
18. 18.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
19. 19.True or false: ““Is this a good time?”” shows poor call manners. (a) False (b) True
20. 20.True or false: “camera at the ceiling” shows poor call manners. (a) False (b) True
21. 21.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
22. 22.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
23. 23.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
24. 24.🚑 In India, which number can you call in any emergency? (a) 100000 (b) 999999 (c) 123 (d) 112
25. 25.True or false: “a quiet place for calls” shows good call manners. (a) False (b) True
26. 26.True or false: “calling late at night” shows good call manners. (a) True (b) False
27. 27.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners
28. 28.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
29. 29.🔍 Which is the odd one out? (a) hanging up without bye (b) camera at the ceiling (c) shouting into the phone (d) muting when not talking
30. 30.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) saying your name first (c) calling late at night (d) saying bye before ending
31. 31.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
32. 32.🔍 Which is the odd one out? (a) speaking clearly (b) calling late at night (c) a quiet place for calls (d) muting when not talking
33. 33.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
34. 34.🔍 Which is the odd one out? (a) hanging up without bye (b) saying your name first (c) eating while on a call (d) shouting into the phone
35. 35.🔍 Which is the odd one out? (a) “Is this a good time?” (b) camera at the ceiling (c) a quiet place for calls (d) saying your name first
36. 36.True or false: “eating while on a call” shows good call manners. (a) True (b) False
37. 37.True or false: “eating while on a call” shows poor call manners. (a) True (b) False
38. 38.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
39. 39.🔍 Which is the odd one out? (a) eating while on a call (b) “Is this a good time?” (c) saying bye before ending (d) speaking clearly
40. 40.🔢 You dialled a wrong number by mistake. What should you say? (a) “Sorry, wrong number.” (b) “Who are you?” (c) call again and again (d) hang up silently

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