Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 802 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.True or false: “saying bye before ending” shows poor call manners. (a) True (b) False
2. 2.☎️ Someone calls for your father, who is out. What should you say? (a) “May I take a message?” (b) hang up at once (c) “He’s out. Bye.” (d) “Who cares?”
3. 3.True or false: “saying your name first” shows good call manners. (a) False (b) True
4. 4.🔍 Which is the odd one out? (a) camera at the ceiling (b) calling late at night (c) eating while on a call (d) saying your name first
5. 5.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
6. 6.True or false: “muting when not talking” shows poor call manners. (a) False (b) True
7. 7.True or false: ““Is this a good time?”” shows poor call manners. (a) False (b) True
8. 8.🔢 You dialled a wrong number by mistake. What should you say? (a) “Sorry, wrong number.” (b) call again and again (c) hang up silently (d) “Who are you?”
9. 9.🔍 Which is the odd one out? (a) muting when not talking (b) saying your name first (c) shouting into the phone (d) camera at eye level
10. 10.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
11. 11.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
12. 12.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
13. 13.📞 Which of these shows good call manners? (a) a quiet place for calls (b) shouting into the phone (c) side talk during a call (d) camera at the ceiling
14. 14.🔍 Which is the odd one out? (a) side talk during a call (b) shouting into the phone (c) loud TV behind you (d) speaking clearly
15. 15.📞 Which of these shows poor call manners? (a) saying your name first (b) muting when not talking (c) a quiet place for calls (d) shouting into the phone
16. 16.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
17. 17.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
18. 18.True or false: “loud TV behind you” shows poor call manners. (a) False (b) True
19. 19.True or false: “camera at the ceiling” shows good call manners. (a) False (b) True
20. 20.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
21. 21.📞 A stranger calls and asks for your home address. What should you do? (a) chat for a while (b) tell them your school (c) say no, tell a parent (d) tell them the address
22. 22.📞 Which of these shows poor call manners? (a) hanging up without bye (b) muting when not talking (c) saying your name first (d) “Is this a good time?”
23. 23.📞 Which of these shows good call manners? (a) loud TV behind you (b) “Is this a good time?” (c) eating while on a call (d) side talk during a call
24. 24.🔍 Which is the odd one out? (a) camera at eye level (b) saying bye before ending (c) muting when not talking (d) loud TV behind you
25. 25.True or false: “muting when not talking” shows good call manners. (a) True (b) False
26. 26.🔍 Which is the odd one out? (a) saying your name first (b) camera at the ceiling (c) muting when not talking (d) speaking clearly
27. 27.🚑 In India, which number can you call in any emergency? (a) 123 (b) 999999 (c) 112 (d) 100000
28. 28.📞 Which of these shows good call manners? (a) calling late at night (b) speaking clearly (c) shouting into the phone (d) side talk during a call
29. 29.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
30. 30.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
31. 31.🎥 You join an online class from a noisy room. What should you do? (a) mute your microphone (b) leave the class (c) switch off the screen (d) shout over the noise
32. 32.🔍 Which is the odd one out? (a) muting when not talking (b) calling late at night (c) saying your name first (d) speaking clearly
33. 33.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) muting when not talking (c) camera at the ceiling (d) camera at eye level
34. 34.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) camera at eye level (c) speaking clearly (d) calling late at night
35. 35.True or false: “shouting into the phone” shows poor call manners. (a) False (b) True
36. 36.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
37. 37.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
38. 38.True or false: “side talk during a call” shows good call manners. (a) False (b) True
39. 39.True or false: “a quiet place for calls” shows poor call manners. (a) True (b) False
40. 40.🔍 Which is the odd one out? (a) “Is this a good time?” (b) hanging up without bye (c) speaking clearly (d) saying your name first

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