Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 803 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Which of these shows poor call manners? (a) speaking clearly (b) saying bye before ending (c) a quiet place for calls (d) side talk during a call
2. 2.🚑 In India, which number can you call in any emergency? (a) 100000 (b) 999999 (c) 123 (d) 112
3. 3.📞 Which of these shows good call manners? (a) calling late at night (b) shouting into the phone (c) saying bye before ending (d) loud TV behind you
4. 4.🔍 Which is the odd one out? (a) speaking clearly (b) calling late at night (c) side talk during a call (d) camera at the ceiling
5. 5.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
6. 6.True or false: “calling late at night” shows poor call manners. (a) True (b) False
7. 7.🔍 Which is the odd one out? (a) saying your name first (b) eating while on a call (c) camera at the ceiling (d) shouting into the phone
8. 8.📞 Which of these shows good call manners? (a) a quiet place for calls (b) loud TV behind you (c) eating while on a call (d) camera at the ceiling
9. 9.🔢 You dialled a wrong number by mistake. What should you say? (a) hang up silently (b) call again and again (c) “Sorry, wrong number.” (d) “Who are you?”
10. 10.☎️ Someone calls for your father, who is out. What should you say? (a) “He’s out. Bye.” (b) hang up at once (c) “Who cares?” (d) “May I take a message?”
11. 11.📞 Which of these shows poor call manners? (a) saying bye before ending (b) loud TV behind you (c) speaking clearly (d) camera at eye level
12. 12.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
13. 13.True or false: “speaking clearly” shows poor call manners. (a) False (b) True
14. 14.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
15. 15.📞 A stranger calls and asks for your home address. What should you do? (a) tell them the address (b) tell them your school (c) chat for a while (d) say no, tell a parent
16. 16.True or false: “a quiet place for calls” shows poor call manners. (a) False (b) True
17. 17.True or false: “muting when not talking” shows poor call manners. (a) True (b) False
18. 18.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) camera at the ceiling (c) saying your name first (d) “Is this a good time?”
19. 19.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
20. 20.📞 Which of these shows good call manners? (a) calling late at night (b) camera at eye level (c) hanging up without bye (d) side talk during a call
21. 21.🎥 You join an online class from a noisy room. What should you do? (a) shout over the noise (b) leave the class (c) switch off the screen (d) mute your microphone
22. 22.🔍 Which is the odd one out? (a) camera at eye level (b) shouting into the phone (c) side talk during a call (d) calling late at night
23. 23.True or false: “saying your name first” shows good call manners. (a) False (b) True
24. 24.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
25. 25.🔍 Which is the odd one out? (a) speaking clearly (b) a quiet place for calls (c) shouting into the phone (d) muting when not talking
26. 26.📝 Taking a phone message, what must you note? (a) only the time (b) name, number, message (c) nothing (d) your own mood
27. 27.📞 Which of these shows good call manners? (a) calling late at night (b) shouting into the phone (c) eating while on a call (d) speaking clearly
28. 28.📞 Good or poor call manners: calling late at night? (a) poor call manners (b) good call manners
29. 29.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
30. 30.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
31. 31.📞 Good or poor call manners: “Is this a good time?”? (a) good call manners (b) poor call manners
32. 32.🔍 Which is the odd one out? (a) shouting into the phone (b) hanging up without bye (c) saying bye before ending (d) loud TV behind you
33. 33.📞 Good or poor call manners: side talk during a call? (a) poor call manners (b) good call manners
34. 34.📞 Which of these shows good call manners? (a) hanging up without bye (b) saying your name first (c) side talk during a call (d) shouting into the phone
35. 35.📞 Good or poor call manners: loud TV behind you? (a) poor call manners (b) good call manners
36. 36.🔍 Which is the odd one out? (a) side talk during a call (b) loud TV behind you (c) hanging up without bye (d) a quiet place for calls
37. 37.🔍 Which is the odd one out? (a) loud TV behind you (b) saying your name first (c) saying bye before ending (d) camera at eye level
38. 38.True or false: “loud TV behind you” shows good call manners. (a) True (b) False
39. 39.🔍 Which is the odd one out? (a) “Is this a good time?” (b) loud TV behind you (c) shouting into the phone (d) camera at the ceiling
40. 40.True or false: “camera at the ceiling” shows poor call manners. (a) True (b) False

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