Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 804 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Which of these shows good call manners? (a) shouting into the phone (b) side talk during a call (c) eating while on a call (d) a quiet place for calls
2. 2.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
3. 3.📝 Taking a phone message, what must you note? (a) your own mood (b) only the time (c) name, number, message (d) nothing
4. 4.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners
5. 5.True or false: “saying bye before ending” shows good call manners. (a) False (b) True
6. 6.True or false: “muting when not talking” shows good call manners. (a) False (b) True
7. 7.📞 A stranger calls and asks for your home address. What should you do? (a) tell them your school (b) tell them the address (c) say no, tell a parent (d) chat for a while
8. 8.📞 Good or poor call manners: hanging up without bye? (a) poor call manners (b) good call manners
9. 9.📞 Which of these shows poor call manners? (a) speaking clearly (b) “Is this a good time?” (c) shouting into the phone (d) muting when not talking
10. 10.🔍 Which is the odd one out? (a) “Is this a good time?” (b) muting when not talking (c) saying your name first (d) shouting into the phone
11. 11.🔢 You dialled a wrong number by mistake. What should you say? (a) “Who are you?” (b) hang up silently (c) “Sorry, wrong number.” (d) call again and again
12. 12.📞 Which of these shows good call manners? (a) camera at the ceiling (b) hanging up without bye (c) eating while on a call (d) muting when not talking
13. 13.🎥 You join an online class from a noisy room. What should you do? (a) shout over the noise (b) switch off the screen (c) mute your microphone (d) leave the class
14. 14.📞 Which of these shows poor call manners? (a) camera at eye level (b) eating while on a call (c) saying bye before ending (d) saying your name first
15. 15.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
16. 16.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
17. 17.📞 Good or poor call manners: calling late at night? (a) poor call manners (b) good call manners
18. 18.📞 Good or poor call manners: “Is this a good time?”? (a) good call manners (b) poor call manners
19. 19.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
20. 20.🔍 Which is the odd one out? (a) “Is this a good time?” (b) side talk during a call (c) saying bye before ending (d) speaking clearly
21. 21.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
22. 22.True or false: “loud TV behind you” shows good call manners. (a) False (b) True
23. 23.True or false: “camera at eye level” shows good call manners. (a) False (b) True
24. 24.☎️ Someone calls for your father, who is out. What should you say? (a) “Who cares?” (b) “He’s out. Bye.” (c) “May I take a message?” (d) hang up at once
25. 25.📞 Good or poor call manners: saying bye before ending? (a) good call manners (b) poor call manners
26. 26.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
27. 27.📞 Good or poor call manners: camera at eye level? (a) good call manners (b) poor call manners
28. 28.🔍 Which is the odd one out? (a) camera at eye level (b) camera at the ceiling (c) saying bye before ending (d) “Is this a good time?”
29. 29.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
30. 30.📞 Which of these shows good call manners? (a) shouting into the phone (b) camera at eye level (c) hanging up without bye (d) eating while on a call
31. 31.🔍 Which is the odd one out? (a) “Is this a good time?” (b) calling late at night (c) saying your name first (d) speaking clearly
32. 32.True or false: “calling late at night” shows good call manners. (a) False (b) True
33. 33.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
34. 34.🔍 Which is the odd one out? (a) camera at the ceiling (b) muting when not talking (c) eating while on a call (d) hanging up without bye
35. 35.📞 Which of these shows poor call manners? (a) speaking clearly (b) muting when not talking (c) saying your name first (d) loud TV behind you
36. 36.📞 Which of these shows good call manners? (a) camera at the ceiling (b) calling late at night (c) shouting into the phone (d) saying bye before ending
37. 37.True or false: “saying your name first” shows poor call manners. (a) False (b) True
38. 38.🚑 In India, which number can you call in any emergency? (a) 112 (b) 100000 (c) 999999 (d) 123
39. 39.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
40. 40.📞 Which of these shows good call manners? (a) eating while on a call (b) side talk during a call (c) speaking clearly (d) shouting into the phone

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