Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 805 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.True or false: “saying bye before ending” shows good call manners. (a) True (b) False
2. 2.🔍 Which is the odd one out? (a) eating while on a call (b) side talk during a call (c) camera at the ceiling (d) saying bye before ending
3. 3.True or false: “eating while on a call” shows poor call manners. (a) True (b) False
4. 4.🎥 You join an online class from a noisy room. What should you do? (a) leave the class (b) switch off the screen (c) shout over the noise (d) mute your microphone
5. 5.📞 Which of these shows good call manners? (a) speaking clearly (b) hanging up without bye (c) loud TV behind you (d) calling late at night
6. 6.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
7. 7.📞 Which of these shows poor call manners? (a) speaking clearly (b) loud TV behind you (c) muting when not talking (d) saying bye before ending
8. 8.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
9. 9.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
10. 10.🔍 Which is the odd one out? (a) speaking clearly (b) saying bye before ending (c) hanging up without bye (d) camera at eye level
11. 11.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
12. 12.📝 Taking a phone message, what must you note? (a) your own mood (b) name, number, message (c) nothing (d) only the time
13. 13.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
14. 14.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
15. 15.True or false: “a quiet place for calls” shows poor call manners. (a) False (b) True
16. 16.True or false: “camera at the ceiling” shows good call manners. (a) False (b) True
17. 17.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
18. 18.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners
19. 19.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
20. 20.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
21. 21.📞 Which of these shows good call manners? (a) loud TV behind you (b) saying bye before ending (c) side talk during a call (d) shouting into the phone
22. 22.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
23. 23.🔍 Which is the odd one out? (a) shouting into the phone (b) saying bye before ending (c) saying your name first (d) speaking clearly
24. 24.📞 Good or poor call manners: side talk during a call? (a) poor call manners (b) good call manners
25. 25.📞 Good or poor call manners: hanging up without bye? (a) poor call manners (b) good call manners
26. 26.🔍 Which is the odd one out? (a) saying bye before ending (b) “Is this a good time?” (c) camera at the ceiling (d) a quiet place for calls
27. 27.🔍 Which is the odd one out? (a) calling late at night (b) “Is this a good time?” (c) muting when not talking (d) camera at eye level
28. 28.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
29. 29.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) saying your name first (c) camera at eye level (d) camera at the ceiling
30. 30.🔢 You dialled a wrong number by mistake. What should you say? (a) call again and again (b) “Sorry, wrong number.” (c) “Who are you?” (d) hang up silently
31. 31.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
32. 32.True or false: “camera at eye level” shows good call manners. (a) False (b) True
33. 33.📞 Which of these shows good call manners? (a) shouting into the phone (b) loud TV behind you (c) camera at eye level (d) hanging up without bye
34. 34.📞 Which of these shows poor call manners? (a) saying bye before ending (b) speaking clearly (c) muting when not talking (d) calling late at night
35. 35.📞 Which of these shows poor call manners? (a) eating while on a call (b) speaking clearly (c) saying your name first (d) muting when not talking
36. 36.True or false: “calling late at night” shows good call manners. (a) True (b) False
37. 37.☎️ Someone calls for your father, who is out. What should you say? (a) “He’s out. Bye.” (b) “Who cares?” (c) hang up at once (d) “May I take a message?”
38. 38.🔍 Which is the odd one out? (a) speaking clearly (b) shouting into the phone (c) camera at the ceiling (d) eating while on a call
39. 39.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
40. 40.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners

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