Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 806 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.True or false: “speaking clearly” shows good call manners. (a) True (b) False
2. 2.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
3. 3.🚑 In India, which number can you call in any emergency? (a) 100000 (b) 123 (c) 112 (d) 999999
4. 4.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
5. 5.📞 Which of these shows poor call manners? (a) eating while on a call (b) camera at eye level (c) speaking clearly (d) saying bye before ending
6. 6.🎥 You join an online class from a noisy room. What should you do? (a) shout over the noise (b) leave the class (c) mute your microphone (d) switch off the screen
7. 7.🔍 Which is the odd one out? (a) speaking clearly (b) hanging up without bye (c) a quiet place for calls (d) muting when not talking
8. 8.True or false: “calling late at night” shows poor call manners. (a) False (b) True
9. 9.🔍 Which is the odd one out? (a) calling late at night (b) loud TV behind you (c) camera at the ceiling (d) saying bye before ending
10. 10.🔢 You dialled a wrong number by mistake. What should you say? (a) “Who are you?” (b) hang up silently (c) call again and again (d) “Sorry, wrong number.”
11. 11.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
12. 12.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) muting when not talking (c) side talk during a call (d) camera at eye level
13. 13.📞 Good or poor call manners: loud TV behind you? (a) poor call manners (b) good call manners
14. 14.🔍 Which is the odd one out? (a) muting when not talking (b) camera at eye level (c) side talk during a call (d) a quiet place for calls
15. 15.True or false: “loud TV behind you” shows poor call manners. (a) False (b) True
16. 16.📞 Which of these shows poor call manners? (a) saying bye before ending (b) camera at eye level (c) speaking clearly (d) hanging up without bye
17. 17.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
18. 18.📞 Which of these shows good call manners? (a) saying bye before ending (b) side talk during a call (c) loud TV behind you (d) camera at the ceiling
19. 19.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
20. 20.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
21. 21.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
22. 22.📞 Which of these shows good call manners? (a) loud TV behind you (b) a quiet place for calls (c) side talk during a call (d) hanging up without bye
23. 23.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
24. 24.📞 Good or poor call manners: “Is this a good time?”? (a) good call manners (b) poor call manners
25. 25.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
26. 26.🔍 Which is the odd one out? (a) muting when not talking (b) saying bye before ending (c) a quiet place for calls (d) calling late at night
27. 27.☎️ Someone calls for your father, who is out. What should you say? (a) “He’s out. Bye.” (b) “May I take a message?” (c) hang up at once (d) “Who cares?”
28. 28.📝 Taking a phone message, what must you note? (a) your own mood (b) only the time (c) nothing (d) name, number, message
29. 29.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
30. 30.🔍 Which is the odd one out? (a) camera at the ceiling (b) calling late at night (c) hanging up without bye (d) “Is this a good time?”
31. 31.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
32. 32.True or false: “saying your name first” shows poor call manners. (a) True (b) False
33. 33.📞 Good or poor call manners: saying bye before ending? (a) good call manners (b) poor call manners
34. 34.📞 Good or poor call manners: camera at eye level? (a) good call manners (b) poor call manners
35. 35.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
36. 36.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
37. 37.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
38. 38.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
39. 39.📞 Which of these shows good call manners? (a) hanging up without bye (b) shouting into the phone (c) muting when not talking (d) calling late at night
40. 40.📞 Which of these shows poor call manners? (a) camera at eye level (b) speaking clearly (c) loud TV behind you (d) a quiet place for calls

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