Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 807 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.🔍 Which is the odd one out? (a) camera at eye level (b) loud TV behind you (c) side talk during a call (d) camera at the ceiling
2. 2.True or false: “hanging up without bye” shows good call manners. (a) False (b) True
3. 3.📞 Good or poor call manners: camera at the ceiling? (a) poor call manners (b) good call manners
4. 4.True or false: “side talk during a call” shows good call manners. (a) False (b) True
5. 5.True or false: “side talk during a call” shows poor call manners. (a) False (b) True
6. 6.📞 Good or poor call manners: camera at eye level? (a) good call manners (b) poor call manners
7. 7.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
8. 8.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) “Is this a good time?” (c) saying bye before ending (d) camera at the ceiling
9. 9.🔍 Which is the odd one out? (a) saying your name first (b) “Is this a good time?” (c) camera at eye level (d) side talk during a call
10. 10.📞 Which of these shows poor call manners? (a) camera at eye level (b) calling late at night (c) a quiet place for calls (d) muting when not talking
11. 11.True or false: “camera at eye level” shows good call manners. (a) False (b) True
12. 12.🚑 In India, which number can you call in any emergency? (a) 123 (b) 100000 (c) 999999 (d) 112
13. 13.True or false: ““Is this a good time?”” shows good call manners. (a) True (b) False
14. 14.📞 Which of these shows good call manners? (a) camera at the ceiling (b) side talk during a call (c) hanging up without bye (d) a quiet place for calls
15. 15.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
16. 16.📝 Taking a phone message, what must you note? (a) only the time (b) name, number, message (c) your own mood (d) nothing
17. 17.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
18. 18.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) saying bye before ending (c) a quiet place for calls (d) loud TV behind you
19. 19.True or false: “muting when not talking” shows good call manners. (a) True (b) False
20. 20.🔍 Which is the odd one out? (a) “Is this a good time?” (b) camera at eye level (c) saying your name first (d) shouting into the phone
21. 21.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
22. 22.True or false: “camera at eye level” shows poor call manners. (a) False (b) True
23. 23.📞 Which of these shows good call manners? (a) side talk during a call (b) shouting into the phone (c) “Is this a good time?” (d) camera at the ceiling
24. 24.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
25. 25.🔍 Which is the odd one out? (a) saying your name first (b) muting when not talking (c) speaking clearly (d) calling late at night
26. 26.🔍 Which is the odd one out? (a) eating while on a call (b) shouting into the phone (c) loud TV behind you (d) a quiet place for calls
27. 27.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
28. 28.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
29. 29.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
30. 30.☎️ Someone calls for your father, who is out. What should you say? (a) “Who cares?” (b) “May I take a message?” (c) hang up at once (d) “He’s out. Bye.”
31. 31.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
32. 32.🔍 Which is the odd one out? (a) camera at eye level (b) eating while on a call (c) speaking clearly (d) saying your name first
33. 33.True or false: “eating while on a call” shows good call manners. (a) False (b) True
34. 34.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
35. 35.True or false: “camera at the ceiling” shows good call manners. (a) True (b) False
36. 36.True or false: “saying bye before ending” shows poor call manners. (a) True (b) False
37. 37.True or false: ““Is this a good time?”” shows poor call manners. (a) True (b) False
38. 38.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) saying bye before ending (c) eating while on a call (d) camera at eye level
39. 39.📞 A stranger calls and asks for your home address. What should you do? (a) tell them the address (b) chat for a while (c) tell them your school (d) say no, tell a parent
40. 40.True or false: “calling late at night” shows poor call manners. (a) False (b) True

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