Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 808 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.True or false: “muting when not talking” shows poor call manners. (a) False (b) True
2. 2.📞 Which of these shows good call manners? (a) side talk during a call (b) saying your name first (c) eating while on a call (d) camera at the ceiling
3. 3.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) “Is this a good time?” (c) hanging up without bye (d) saying bye before ending
4. 4.🎥 You join an online class from a noisy room. What should you do? (a) shout over the noise (b) switch off the screen (c) mute your microphone (d) leave the class
5. 5.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
6. 6.True or false: “camera at eye level” shows poor call manners. (a) False (b) True
7. 7.📞 A stranger calls and asks for your home address. What should you do? (a) chat for a while (b) tell them your school (c) tell them the address (d) say no, tell a parent
8. 8.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) camera at eye level (c) shouting into the phone (d) saying your name first
9. 9.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
10. 10.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
11. 11.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
12. 12.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) “Is this a good time?” (c) side talk during a call (d) saying your name first
13. 13.True or false: “hanging up without bye” shows poor call manners. (a) False (b) True
14. 14.🔍 Which is the odd one out? (a) side talk during a call (b) saying bye before ending (c) a quiet place for calls (d) camera at eye level
15. 15.True or false: “saying your name first” shows good call manners. (a) False (b) True
16. 16.🔍 Which is the odd one out? (a) “Is this a good time?” (b) hanging up without bye (c) shouting into the phone (d) side talk during a call
17. 17.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
18. 18.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
19. 19.🔍 Which is the odd one out? (a) muting when not talking (b) hanging up without bye (c) side talk during a call (d) shouting into the phone
20. 20.🔍 Which is the odd one out? (a) side talk during a call (b) hanging up without bye (c) eating while on a call (d) saying bye before ending
21. 21.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
22. 22.🔍 Which is the odd one out? (a) muting when not talking (b) saying bye before ending (c) saying your name first (d) loud TV behind you
23. 23.📞 Which of these shows good call manners? (a) a quiet place for calls (b) shouting into the phone (c) loud TV behind you (d) camera at the ceiling
24. 24.📞 Which of these shows poor call manners? (a) saying your name first (b) speaking clearly (c) calling late at night (d) a quiet place for calls
25. 25.🚑 In India, which number can you call in any emergency? (a) 112 (b) 123 (c) 999999 (d) 100000
26. 26.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
27. 27.True or false: “shouting into the phone” shows poor call manners. (a) True (b) False
28. 28.📞 Good or poor call manners: saying bye before ending? (a) good call manners (b) poor call manners
29. 29.📞 Good or poor call manners: shouting into the phone? (a) poor call manners (b) good call manners
30. 30.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
31. 31.📞 Which of these shows good call manners? (a) shouting into the phone (b) camera at eye level (c) eating while on a call (d) side talk during a call
32. 32.🔢 You dialled a wrong number by mistake. What should you say? (a) call again and again (b) “Sorry, wrong number.” (c) “Who are you?” (d) hang up silently
33. 33.🔍 Which is the odd one out? (a) camera at the ceiling (b) “Is this a good time?” (c) saying your name first (d) muting when not talking
34. 34.True or false: “loud TV behind you” shows good call manners. (a) False (b) True
35. 35.🔍 Which is the odd one out? (a) muting when not talking (b) “Is this a good time?” (c) saying your name first (d) eating while on a call
36. 36.📞 Which of these shows good call manners? (a) eating while on a call (b) loud TV behind you (c) camera at the ceiling (d) muting when not talking
37. 37.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
38. 38.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
39. 39.📞 Which of these shows good call manners? (a) eating while on a call (b) “Is this a good time?” (c) camera at the ceiling (d) hanging up without bye
40. 40.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners

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