Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 809 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.🔍 Which is the odd one out? (a) calling late at night (b) speaking clearly (c) camera at the ceiling (d) side talk during a call
2. 2.🔍 Which is the odd one out? (a) saying your name first (b) eating while on a call (c) camera at the ceiling (d) loud TV behind you
3. 3.📞 Good or poor call manners: eating while on a call? (a) poor call manners (b) good call manners
4. 4.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
5. 5.True or false: “shouting into the phone” shows good call manners. (a) True (b) False
6. 6.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
7. 7.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
8. 8.True or false: “saying your name first” shows good call manners. (a) False (b) True
9. 9.True or false: “shouting into the phone” shows poor call manners. (a) True (b) False
10. 10.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) loud TV behind you (c) saying your name first (d) saying bye before ending
11. 11.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
12. 12.🚑 In India, which number can you call in any emergency? (a) 123 (b) 112 (c) 100000 (d) 999999
13. 13.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners
14. 14.🔍 Which is the odd one out? (a) saying bye before ending (b) speaking clearly (c) saying your name first (d) shouting into the phone
15. 15.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
16. 16.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
17. 17.True or false: ““Is this a good time?”” shows good call manners. (a) True (b) False
18. 18.📞 Good or poor call manners: side talk during a call? (a) poor call manners (b) good call manners
19. 19.🔢 You dialled a wrong number by mistake. What should you say? (a) “Who are you?” (b) hang up silently (c) call again and again (d) “Sorry, wrong number.”
20. 20.🔍 Which is the odd one out? (a) camera at the ceiling (b) calling late at night (c) camera at eye level (d) eating while on a call
21. 21.True or false: “a quiet place for calls” shows poor call manners. (a) True (b) False
22. 22.📞 Which of these shows good call manners? (a) shouting into the phone (b) camera at the ceiling (c) side talk during a call (d) “Is this a good time?”
23. 23.📞 Which of these shows good call manners? (a) side talk during a call (b) speaking clearly (c) camera at the ceiling (d) loud TV behind you
24. 24.📞 Good or poor call manners: hanging up without bye? (a) poor call manners (b) good call manners
25. 25.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
26. 26.📞 Which of these shows poor call manners? (a) saying your name first (b) saying bye before ending (c) calling late at night (d) muting when not talking
27. 27.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
28. 28.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
29. 29.📞 Which of these shows good call manners? (a) hanging up without bye (b) camera at the ceiling (c) saying bye before ending (d) shouting into the phone
30. 30.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
31. 31.True or false: “saying bye before ending” shows poor call manners. (a) True (b) False
32. 32.📞 Which of these shows good call manners? (a) hanging up without bye (b) saying your name first (c) shouting into the phone (d) camera at the ceiling
33. 33.📞 Which of these shows poor call manners? (a) speaking clearly (b) a quiet place for calls (c) muting when not talking (d) camera at the ceiling
34. 34.📞 Good or poor call manners: loud TV behind you? (a) poor call manners (b) good call manners
35. 35.🔍 Which is the odd one out? (a) side talk during a call (b) speaking clearly (c) a quiet place for calls (d) “Is this a good time?”
36. 36.True or false: “hanging up without bye” shows poor call manners. (a) False (b) True
37. 37.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
38. 38.🔍 Which is the odd one out? (a) a quiet place for calls (b) loud TV behind you (c) muting when not talking (d) camera at eye level
39. 39.🔍 Which is the odd one out? (a) a quiet place for calls (b) speaking clearly (c) camera at the ceiling (d) “Is this a good time?”
40. 40.🔍 Which is the odd one out? (a) camera at the ceiling (b) loud TV behind you (c) shouting into the phone (d) saying bye before ending

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