Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 810 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
2. 2.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
3. 3.🔍 Which is the odd one out? (a) shouting into the phone (b) saying bye before ending (c) muting when not talking (d) a quiet place for calls
4. 4.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
5. 5.True or false: “hanging up without bye” shows good call manners. (a) True (b) False
6. 6.🎥 You join an online class from a noisy room. What should you do? (a) shout over the noise (b) switch off the screen (c) mute your microphone (d) leave the class
7. 7.True or false: “a quiet place for calls” shows good call manners. (a) False (b) True
8. 8.True or false: “loud TV behind you” shows poor call manners. (a) False (b) True
9. 9.🔍 Which is the odd one out? (a) calling late at night (b) loud TV behind you (c) hanging up without bye (d) camera at eye level
10. 10.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
11. 11.🔍 Which is the odd one out? (a) shouting into the phone (b) loud TV behind you (c) hanging up without bye (d) speaking clearly
12. 12.📞 Which of these shows good call manners? (a) hanging up without bye (b) eating while on a call (c) “Is this a good time?” (d) side talk during a call
13. 13.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
14. 14.📞 Which of these shows good call manners? (a) shouting into the phone (b) camera at the ceiling (c) eating while on a call (d) camera at eye level
15. 15.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
16. 16.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
17. 17.📞 Which of these shows poor call manners? (a) saying bye before ending (b) side talk during a call (c) camera at eye level (d) “Is this a good time?”
18. 18.📝 Taking a phone message, what must you note? (a) nothing (b) your own mood (c) only the time (d) name, number, message
19. 19.📞 A stranger calls and asks for your home address. What should you do? (a) chat for a while (b) tell them your school (c) say no, tell a parent (d) tell them the address
20. 20.True or false: “shouting into the phone” shows good call manners. (a) True (b) False
21. 21.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
22. 22.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners
23. 23.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
24. 24.📞 Good or poor call manners: camera at the ceiling? (a) poor call manners (b) good call manners
25. 25.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
26. 26.🔍 Which is the odd one out? (a) camera at the ceiling (b) shouting into the phone (c) calling late at night (d) saying your name first
27. 27.🚑 In India, which number can you call in any emergency? (a) 999999 (b) 100000 (c) 112 (d) 123
28. 28.True or false: “muting when not talking” shows poor call manners. (a) True (b) False
29. 29.🔢 You dialled a wrong number by mistake. What should you say? (a) “Who are you?” (b) hang up silently (c) “Sorry, wrong number.” (d) call again and again
30. 30.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
31. 31.📞 Which of these shows poor call manners? (a) hanging up without bye (b) speaking clearly (c) saying your name first (d) a quiet place for calls
32. 32.True or false: “saying your name first” shows poor call manners. (a) False (b) True
33. 33.True or false: ““Is this a good time?”” shows poor call manners. (a) True (b) False
34. 34.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
35. 35.🔍 Which is the odd one out? (a) camera at the ceiling (b) eating while on a call (c) muting when not talking (d) loud TV behind you
36. 36.True or false: “eating while on a call” shows good call manners. (a) True (b) False
37. 37.True or false: “saying your name first” shows good call manners. (a) False (b) True
38. 38.📞 Which of these shows good call manners? (a) calling late at night (b) saying your name first (c) eating while on a call (d) side talk during a call
39. 39.True or false: “a quiet place for calls” shows poor call manners. (a) True (b) False
40. 40.📞 Good or poor call manners: eating while on a call? (a) poor call manners (b) good call manners

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