Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 82 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.☎️ Someone calls for your father, who is out. What should you say? (a) “Who cares?” (b) “May I take a message?” (c) hang up at once (d) “He’s out. Bye.”
2. 2.True or false: “camera at eye level” shows good call manners. (a) True (b) False
3. 3.📞 Good or poor call manners: loud TV behind you? (a) poor call manners (b) good call manners
4. 4.🔍 Which is the odd one out? (a) camera at eye level (b) saying your name first (c) camera at the ceiling (d) a quiet place for calls
5. 5.📞 Which of these shows good call manners? (a) shouting into the phone (b) eating while on a call (c) calling late at night (d) a quiet place for calls
6. 6.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
7. 7.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
8. 8.📞 Good or poor call manners: “Is this a good time?”? (a) good call manners (b) poor call manners
9. 9.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
10. 10.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
11. 11.📞 Good or poor call manners: saying bye before ending? (a) good call manners (b) poor call manners
12. 12.📞 Good or poor call manners: shouting into the phone? (a) poor call manners (b) good call manners
13. 13.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
14. 14.📞 Which of these shows poor call manners? (a) saying your name first (b) a quiet place for calls (c) shouting into the phone (d) muting when not talking
15. 15.🚑 In India, which number can you call in any emergency? (a) 100000 (b) 112 (c) 999999 (d) 123
16. 16.True or false: “muting when not talking” shows poor call manners. (a) True (b) False
17. 17.🔢 You dialled a wrong number by mistake. What should you say? (a) “Who are you?” (b) call again and again (c) “Sorry, wrong number.” (d) hang up silently
18. 18.🎥 You join an online class from a noisy room. What should you do? (a) shout over the noise (b) switch off the screen (c) mute your microphone (d) leave the class
19. 19.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) saying your name first (c) a quiet place for calls (d) camera at the ceiling
20. 20.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
21. 21.True or false: “loud TV behind you” shows good call manners. (a) False (b) True
22. 22.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
23. 23.True or false: “hanging up without bye” shows poor call manners. (a) True (b) False
24. 24.📞 Which of these shows good call manners? (a) eating while on a call (b) loud TV behind you (c) shouting into the phone (d) speaking clearly
25. 25.🔍 Which is the odd one out? (a) eating while on a call (b) muting when not talking (c) calling late at night (d) loud TV behind you
26. 26.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
27. 27.📞 Which of these shows good call manners? (a) saying your name first (b) side talk during a call (c) calling late at night (d) hanging up without bye
28. 28.True or false: “saying your name first” shows poor call manners. (a) False (b) True
29. 29.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
30. 30.📝 Taking a phone message, what must you note? (a) nothing (b) your own mood (c) name, number, message (d) only the time
31. 31.📞 Which of these shows good call manners? (a) calling late at night (b) muting when not talking (c) eating while on a call (d) camera at the ceiling
32. 32.True or false: “saying your name first” shows good call manners. (a) False (b) True
33. 33.True or false: “calling late at night” shows good call manners. (a) True (b) False
34. 34.True or false: “shouting into the phone” shows good call manners. (a) False (b) True
35. 35.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
36. 36.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
37. 37.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
38. 38.🔍 Which is the odd one out? (a) shouting into the phone (b) a quiet place for calls (c) saying bye before ending (d) saying your name first
39. 39.📞 A stranger calls and asks for your home address. What should you do? (a) say no, tell a parent (b) tell them your school (c) chat for a while (d) tell them the address
40. 40.🔍 Which is the odd one out? (a) “Is this a good time?” (b) calling late at night (c) loud TV behind you (d) hanging up without bye

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