Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 811 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
2. 2.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
3. 3.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
4. 4.📞 Good or poor call manners: shouting into the phone? (a) poor call manners (b) good call manners
5. 5.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
6. 6.🔢 You dialled a wrong number by mistake. What should you say? (a) hang up silently (b) “Sorry, wrong number.” (c) “Who are you?” (d) call again and again
7. 7.🔍 Which is the odd one out? (a) shouting into the phone (b) a quiet place for calls (c) saying your name first (d) saying bye before ending
8. 8.📞 Which of these shows good call manners? (a) speaking clearly (b) eating while on a call (c) hanging up without bye (d) loud TV behind you
9. 9.🔍 Which is the odd one out? (a) shouting into the phone (b) hanging up without bye (c) “Is this a good time?” (d) eating while on a call
10. 10.🔍 Which is the odd one out? (a) loud TV behind you (b) calling late at night (c) eating while on a call (d) saying your name first
11. 11.📞 Which of these shows good call manners? (a) hanging up without bye (b) eating while on a call (c) shouting into the phone (d) camera at eye level
12. 12.True or false: ““Is this a good time?”” shows good call manners. (a) True (b) False
13. 13.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
14. 14.📞 Which of these shows poor call manners? (a) shouting into the phone (b) saying your name first (c) camera at eye level (d) muting when not talking
15. 15.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
16. 16.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners
17. 17.🔍 Which is the odd one out? (a) side talk during a call (b) hanging up without bye (c) loud TV behind you (d) muting when not talking
18. 18.True or false: “speaking clearly” shows good call manners. (a) False (b) True
19. 19.🔍 Which is the odd one out? (a) speaking clearly (b) camera at eye level (c) saying your name first (d) calling late at night
20. 20.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
21. 21.📞 A stranger calls and asks for your home address. What should you do? (a) say no, tell a parent (b) chat for a while (c) tell them the address (d) tell them your school
22. 22.🔍 Which is the odd one out? (a) eating while on a call (b) loud TV behind you (c) a quiet place for calls (d) calling late at night
23. 23.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
24. 24.🔍 Which is the odd one out? (a) camera at eye level (b) speaking clearly (c) hanging up without bye (d) a quiet place for calls
25. 25.🔍 Which is the odd one out? (a) eating while on a call (b) shouting into the phone (c) side talk during a call (d) saying bye before ending
26. 26.📝 Taking a phone message, what must you note? (a) your own mood (b) name, number, message (c) only the time (d) nothing
27. 27.📞 Good or poor call manners: camera at the ceiling? (a) poor call manners (b) good call manners
28. 28.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
29. 29.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
30. 30.True or false: “eating while on a call” shows poor call manners. (a) False (b) True
31. 31.🔍 Which is the odd one out? (a) saying bye before ending (b) camera at eye level (c) side talk during a call (d) saying your name first
32. 32.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
33. 33.True or false: “a quiet place for calls” shows good call manners. (a) False (b) True
34. 34.📞 Which of these shows poor call manners? (a) saying your name first (b) speaking clearly (c) camera at eye level (d) eating while on a call
35. 35.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
36. 36.📞 Which of these shows poor call manners? (a) saying your name first (b) a quiet place for calls (c) muting when not talking (d) loud TV behind you
37. 37.True or false: “hanging up without bye” shows poor call manners. (a) False (b) True
38. 38.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
39. 39.📞 Which of these shows poor call manners? (a) calling late at night (b) speaking clearly (c) camera at eye level (d) saying bye before ending
40. 40.📞 Which of these shows good call manners? (a) “Is this a good time?” (b) shouting into the phone (c) eating while on a call (d) camera at the ceiling

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