Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 812 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
2. 2.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
3. 3.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
4. 4.🔍 Which is the odd one out? (a) eating while on a call (b) camera at eye level (c) muting when not talking (d) “Is this a good time?”
5. 5.🔢 You dialled a wrong number by mistake. What should you say? (a) hang up silently (b) call again and again (c) “Sorry, wrong number.” (d) “Who are you?”
6. 6.📞 Which of these shows poor call manners? (a) shouting into the phone (b) “Is this a good time?” (c) speaking clearly (d) saying your name first
7. 7.True or false: “saying your name first” shows good call manners. (a) True (b) False
8. 8.True or false: “camera at the ceiling” shows poor call manners. (a) True (b) False
9. 9.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
10. 10.🔍 Which is the odd one out? (a) calling late at night (b) loud TV behind you (c) “Is this a good time?” (d) eating while on a call
11. 11.🔍 Which is the odd one out? (a) saying bye before ending (b) muting when not talking (c) “Is this a good time?” (d) hanging up without bye
12. 12.📞 Which of these shows poor call manners? (a) camera at eye level (b) speaking clearly (c) saying your name first (d) loud TV behind you
13. 13.True or false: “saying your name first” shows poor call manners. (a) True (b) False
14. 14.📞 Which of these shows good call manners? (a) loud TV behind you (b) shouting into the phone (c) muting when not talking (d) calling late at night
15. 15.🎥 You join an online class from a noisy room. What should you do? (a) mute your microphone (b) switch off the screen (c) leave the class (d) shout over the noise
16. 16.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
17. 17.📞 Good or poor call manners: camera at eye level? (a) good call manners (b) poor call manners
18. 18.📞 Which of these shows good call manners? (a) loud TV behind you (b) calling late at night (c) shouting into the phone (d) a quiet place for calls
19. 19.True or false: “saying bye before ending” shows poor call manners. (a) False (b) True
20. 20.🚑 In India, which number can you call in any emergency? (a) 999999 (b) 123 (c) 100000 (d) 112
21. 21.🔍 Which is the odd one out? (a) camera at eye level (b) loud TV behind you (c) saying bye before ending (d) a quiet place for calls
22. 22.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) saying your name first (c) hanging up without bye (d) a quiet place for calls
23. 23.True or false: “speaking clearly” shows poor call manners. (a) True (b) False
24. 24.📞 Good or poor call manners: loud TV behind you? (a) poor call manners (b) good call manners
25. 25.📝 Taking a phone message, what must you note? (a) name, number, message (b) nothing (c) your own mood (d) only the time
26. 26.📞 Which of these shows poor call manners? (a) camera at eye level (b) speaking clearly (c) side talk during a call (d) saying your name first
27. 27.☎️ Someone calls for your father, who is out. What should you say? (a) “May I take a message?” (b) hang up at once (c) “Who cares?” (d) “He’s out. Bye.”
28. 28.🔍 Which is the odd one out? (a) side talk during a call (b) a quiet place for calls (c) shouting into the phone (d) eating while on a call
29. 29.True or false: “calling late at night” shows poor call manners. (a) True (b) False
30. 30.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
31. 31.📞 A stranger calls and asks for your home address. What should you do? (a) tell them the address (b) tell them your school (c) chat for a while (d) say no, tell a parent
32. 32.🔍 Which is the odd one out? (a) loud TV behind you (b) hanging up without bye (c) muting when not talking (d) eating while on a call
33. 33.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
34. 34.True or false: “eating while on a call” shows good call manners. (a) True (b) False
35. 35.True or false: ““Is this a good time?”” shows good call manners. (a) True (b) False
36. 36.True or false: “hanging up without bye” shows good call manners. (a) True (b) False
37. 37.📞 Which of these shows good call manners? (a) calling late at night (b) shouting into the phone (c) side talk during a call (d) speaking clearly
38. 38.🔍 Which is the odd one out? (a) saying your name first (b) speaking clearly (c) muting when not talking (d) shouting into the phone
39. 39.True or false: “speaking clearly” shows good call manners. (a) False (b) True
40. 40.📞 Good or poor call manners: eating while on a call? (a) poor call manners (b) good call manners

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