Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 813 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
2. 2.🔍 Which is the odd one out? (a) saying bye before ending (b) “Is this a good time?” (c) eating while on a call (d) a quiet place for calls
3. 3.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
4. 4.True or false: “camera at the ceiling” shows poor call manners. (a) False (b) True
5. 5.📞 Which of these shows good call manners? (a) shouting into the phone (b) hanging up without bye (c) saying your name first (d) calling late at night
6. 6.🚑 In India, which number can you call in any emergency? (a) 123 (b) 112 (c) 999999 (d) 100000
7. 7.🔍 Which is the odd one out? (a) camera at eye level (b) “Is this a good time?” (c) side talk during a call (d) saying bye before ending
8. 8.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
9. 9.📞 Which of these shows good call manners? (a) side talk during a call (b) speaking clearly (c) loud TV behind you (d) shouting into the phone
10. 10.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
11. 11.📞 A stranger calls and asks for your home address. What should you do? (a) tell them your school (b) tell them the address (c) say no, tell a parent (d) chat for a while
12. 12.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
13. 13.📞 Which of these shows poor call manners? (a) saying your name first (b) muting when not talking (c) calling late at night (d) camera at eye level
14. 14.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
15. 15.🔍 Which is the odd one out? (a) saying your name first (b) camera at the ceiling (c) calling late at night (d) eating while on a call
16. 16.True or false: “saying your name first” shows good call manners. (a) False (b) True
17. 17.🔍 Which is the odd one out? (a) side talk during a call (b) eating while on a call (c) “Is this a good time?” (d) shouting into the phone
18. 18.True or false: “hanging up without bye” shows poor call manners. (a) False (b) True
19. 19.True or false: “camera at eye level” shows good call manners. (a) False (b) True
20. 20.True or false: “saying bye before ending” shows good call manners. (a) True (b) False
21. 21.📞 Which of these shows poor call manners? (a) speaking clearly (b) saying bye before ending (c) camera at the ceiling (d) a quiet place for calls
22. 22.📝 Taking a phone message, what must you note? (a) nothing (b) your own mood (c) only the time (d) name, number, message
23. 23.📞 Which of these shows poor call manners? (a) muting when not talking (b) camera at eye level (c) saying your name first (d) shouting into the phone
24. 24.🎥 You join an online class from a noisy room. What should you do? (a) shout over the noise (b) switch off the screen (c) leave the class (d) mute your microphone
25. 25.📞 Good or poor call manners: eating while on a call? (a) poor call manners (b) good call manners
26. 26.📞 Good or poor call manners: side talk during a call? (a) poor call manners (b) good call manners
27. 27.📞 Which of these shows poor call manners? (a) side talk during a call (b) speaking clearly (c) saying your name first (d) a quiet place for calls
28. 28.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
29. 29.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
30. 30.🔍 Which is the odd one out? (a) saying bye before ending (b) calling late at night (c) side talk during a call (d) shouting into the phone
31. 31.True or false: “speaking clearly” shows good call manners. (a) False (b) True
32. 32.🔢 You dialled a wrong number by mistake. What should you say? (a) “Who are you?” (b) hang up silently (c) call again and again (d) “Sorry, wrong number.”
33. 33.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
34. 34.🔍 Which is the odd one out? (a) muting when not talking (b) speaking clearly (c) camera at eye level (d) calling late at night
35. 35.True or false: “a quiet place for calls” shows good call manners. (a) True (b) False
36. 36.🔍 Which is the odd one out? (a) camera at the ceiling (b) speaking clearly (c) muting when not talking (d) “Is this a good time?”
37. 37.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
38. 38.True or false: “camera at eye level” shows poor call manners. (a) True (b) False
39. 39.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
40. 40.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer

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