Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 814 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.True or false: “hanging up without bye” shows good call manners. (a) True (b) False
2. 2.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
3. 3.📞 Which of these shows good call manners? (a) saying bye before ending (b) loud TV behind you (c) shouting into the phone (d) eating while on a call
4. 4.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
5. 5.🎥 You join an online class from a noisy room. What should you do? (a) leave the class (b) switch off the screen (c) shout over the noise (d) mute your microphone
6. 6.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) speaking clearly (c) saying your name first (d) eating while on a call
7. 7.🔍 Which is the odd one out? (a) speaking clearly (b) camera at eye level (c) “Is this a good time?” (d) camera at the ceiling
8. 8.📞 Which of these shows good call manners? (a) side talk during a call (b) shouting into the phone (c) “Is this a good time?” (d) hanging up without bye
9. 9.📞 Which of these shows good call manners? (a) calling late at night (b) muting when not talking (c) loud TV behind you (d) shouting into the phone
10. 10.True or false: “camera at the ceiling” shows good call manners. (a) True (b) False
11. 11.📞 Which of these shows poor call manners? (a) camera at the ceiling (b) saying your name first (c) camera at eye level (d) “Is this a good time?”
12. 12.🚑 In India, which number can you call in any emergency? (a) 123 (b) 112 (c) 999999 (d) 100000
13. 13.📞 Good or poor call manners: shouting into the phone? (a) poor call manners (b) good call manners
14. 14.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners
15. 15.📞 Good or poor call manners: eating while on a call? (a) poor call manners (b) good call manners
16. 16.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
17. 17.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
18. 18.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
19. 19.True or false: “shouting into the phone” shows poor call manners. (a) True (b) False
20. 20.🔢 You dialled a wrong number by mistake. What should you say? (a) “Who are you?” (b) “Sorry, wrong number.” (c) hang up silently (d) call again and again
21. 21.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
22. 22.True or false: “a quiet place for calls” shows good call manners. (a) True (b) False
23. 23.📞 Which of these shows poor call manners? (a) calling late at night (b) a quiet place for calls (c) muting when not talking (d) saying bye before ending
24. 24.☎️ Someone calls for your father, who is out. What should you say? (a) “He’s out. Bye.” (b) hang up at once (c) “Who cares?” (d) “May I take a message?”
25. 25.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
26. 26.🔍 Which is the odd one out? (a) hanging up without bye (b) loud TV behind you (c) shouting into the phone (d) camera at eye level
27. 27.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
28. 28.📝 Taking a phone message, what must you note? (a) nothing (b) name, number, message (c) only the time (d) your own mood
29. 29.📞 Which of these shows poor call manners? (a) side talk during a call (b) muting when not talking (c) saying bye before ending (d) speaking clearly
30. 30.📞 Which of these shows poor call manners? (a) camera at eye level (b) saying your name first (c) muting when not talking (d) shouting into the phone
31. 31.🔍 Which is the odd one out? (a) muting when not talking (b) eating while on a call (c) “Is this a good time?” (d) saying bye before ending
32. 32.📞 Which of these shows good call manners? (a) camera at eye level (b) eating while on a call (c) shouting into the phone (d) camera at the ceiling
33. 33.True or false: “loud TV behind you” shows poor call manners. (a) False (b) True
34. 34.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) speaking clearly (c) loud TV behind you (d) saying bye before ending
35. 35.📞 A stranger calls and asks for your home address. What should you do? (a) tell them your school (b) chat for a while (c) tell them the address (d) say no, tell a parent
36. 36.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
37. 37.📞 Good or poor call manners: side talk during a call? (a) poor call manners (b) good call manners
38. 38.📞 Which of these shows good call manners? (a) calling late at night (b) hanging up without bye (c) a quiet place for calls (d) shouting into the phone
39. 39.🔍 Which is the odd one out? (a) speaking clearly (b) camera at eye level (c) a quiet place for calls (d) loud TV behind you
40. 40.🔍 Which is the odd one out? (a) a quiet place for calls (b) saying bye before ending (c) calling late at night (d) camera at eye level

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