Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 815 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.🔍 Which is the odd one out? (a) speaking clearly (b) saying bye before ending (c) eating while on a call (d) muting when not talking
2. 2.📞 A stranger calls and asks for your home address. What should you do? (a) tell them your school (b) chat for a while (c) say no, tell a parent (d) tell them the address
3. 3.🔍 Which is the odd one out? (a) calling late at night (b) saying bye before ending (c) loud TV behind you (d) camera at the ceiling
4. 4.📞 Good or poor call manners: shouting into the phone? (a) poor call manners (b) good call manners
5. 5.🔍 Which is the odd one out? (a) a quiet place for calls (b) eating while on a call (c) side talk during a call (d) camera at the ceiling
6. 6.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
7. 7.📞 Which of these shows good call manners? (a) shouting into the phone (b) side talk during a call (c) eating while on a call (d) saying bye before ending
8. 8.🚑 In India, which number can you call in any emergency? (a) 123 (b) 112 (c) 100000 (d) 999999
9. 9.🔍 Which is the odd one out? (a) a quiet place for calls (b) saying your name first (c) speaking clearly (d) loud TV behind you
10. 10.True or false: “speaking clearly” shows poor call manners. (a) False (b) True
11. 11.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
12. 12.True or false: ““Is this a good time?”” shows poor call manners. (a) True (b) False
13. 13.🔍 Which is the odd one out? (a) saying your name first (b) hanging up without bye (c) shouting into the phone (d) loud TV behind you
14. 14.🔍 Which is the odd one out? (a) side talk during a call (b) camera at the ceiling (c) shouting into the phone (d) camera at eye level
15. 15.📞 Which of these shows poor call manners? (a) speaking clearly (b) shouting into the phone (c) camera at eye level (d) a quiet place for calls
16. 16.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
17. 17.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
18. 18.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) saying your name first (c) camera at eye level (d) side talk during a call
19. 19.📞 Which of these shows good call manners? (a) eating while on a call (b) shouting into the phone (c) calling late at night (d) muting when not talking
20. 20.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
21. 21.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
22. 22.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
23. 23.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
24. 24.📞 Good or poor call manners: side talk during a call? (a) poor call manners (b) good call manners
25. 25.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
26. 26.🔍 Which is the odd one out? (a) shouting into the phone (b) camera at eye level (c) speaking clearly (d) “Is this a good time?”
27. 27.True or false: “camera at the ceiling” shows good call manners. (a) False (b) True
28. 28.True or false: “speaking clearly” shows good call manners. (a) False (b) True
29. 29.📞 Which of these shows poor call manners? (a) speaking clearly (b) “Is this a good time?” (c) saying bye before ending (d) loud TV behind you
30. 30.☎️ Someone calls for your father, who is out. What should you say? (a) “May I take a message?” (b) “He’s out. Bye.” (c) “Who cares?” (d) hang up at once
31. 31.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
32. 32.📝 Taking a phone message, what must you note? (a) name, number, message (b) nothing (c) only the time (d) your own mood
33. 33.🔍 Which is the odd one out? (a) shouting into the phone (b) hanging up without bye (c) calling late at night (d) speaking clearly
34. 34.📞 Which of these shows good call manners? (a) hanging up without bye (b) shouting into the phone (c) a quiet place for calls (d) loud TV behind you
35. 35.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
36. 36.🔍 Which is the odd one out? (a) muting when not talking (b) loud TV behind you (c) eating while on a call (d) calling late at night
37. 37.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners
38. 38.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
39. 39.📞 Good or poor call manners: saying bye before ending? (a) good call manners (b) poor call manners
40. 40.True or false: “saying your name first” shows poor call manners. (a) True (b) False

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