Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 816 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.True or false: “saying bye before ending” shows poor call manners. (a) False (b) True
2. 2.🔍 Which is the odd one out? (a) hanging up without bye (b) shouting into the phone (c) saying bye before ending (d) calling late at night
3. 3.📞 Which of these shows poor call manners? (a) eating while on a call (b) speaking clearly (c) a quiet place for calls (d) “Is this a good time?”
4. 4.📞 Good or poor call manners: camera at the ceiling? (a) poor call manners (b) good call manners
5. 5.📞 Which of these shows poor call manners? (a) loud TV behind you (b) saying your name first (c) muting when not talking (d) camera at eye level
6. 6.📝 Taking a phone message, what must you note? (a) name, number, message (b) nothing (c) your own mood (d) only the time
7. 7.🔍 Which is the odd one out? (a) shouting into the phone (b) saying bye before ending (c) a quiet place for calls (d) “Is this a good time?”
8. 8.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
9. 9.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
10. 10.🔢 You dialled a wrong number by mistake. What should you say? (a) hang up silently (b) “Who are you?” (c) call again and again (d) “Sorry, wrong number.”
11. 11.True or false: “eating while on a call” shows good call manners. (a) True (b) False
12. 12.True or false: “muting when not talking” shows good call manners. (a) True (b) False
13. 13.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
14. 14.🔍 Which is the odd one out? (a) muting when not talking (b) shouting into the phone (c) eating while on a call (d) side talk during a call
15. 15.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
16. 16.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
17. 17.True or false: “saying your name first” shows poor call manners. (a) False (b) True
18. 18.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
19. 19.🔍 Which is the odd one out? (a) loud TV behind you (b) camera at the ceiling (c) speaking clearly (d) calling late at night
20. 20.📞 Which of these shows good call manners? (a) camera at the ceiling (b) saying bye before ending (c) hanging up without bye (d) loud TV behind you
21. 21.📞 Good or poor call manners: hanging up without bye? (a) poor call manners (b) good call manners
22. 22.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
23. 23.🚑 In India, which number can you call in any emergency? (a) 100000 (b) 999999 (c) 112 (d) 123
24. 24.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
25. 25.📞 A stranger calls and asks for your home address. What should you do? (a) tell them your school (b) say no, tell a parent (c) chat for a while (d) tell them the address
26. 26.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
27. 27.📞 Which of these shows poor call manners? (a) muting when not talking (b) calling late at night (c) camera at eye level (d) saying bye before ending
28. 28.☎️ Someone calls for your father, who is out. What should you say? (a) hang up at once (b) “Who cares?” (c) “May I take a message?” (d) “He’s out. Bye.”
29. 29.True or false: “a quiet place for calls” shows poor call manners. (a) False (b) True
30. 30.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
31. 31.True or false: “hanging up without bye” shows good call manners. (a) True (b) False
32. 32.🔍 Which is the odd one out? (a) side talk during a call (b) muting when not talking (c) speaking clearly (d) “Is this a good time?”
33. 33.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
34. 34.📞 Good or poor call manners: shouting into the phone? (a) poor call manners (b) good call manners
35. 35.📞 Which of these shows good call manners? (a) loud TV behind you (b) calling late at night (c) muting when not talking (d) shouting into the phone
36. 36.True or false: “camera at eye level” shows poor call manners. (a) True (b) False
37. 37.True or false: ““Is this a good time?”” shows good call manners. (a) True (b) False
38. 38.📞 Good or poor call manners: eating while on a call? (a) poor call manners (b) good call manners
39. 39.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
40. 40.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are

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