Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 817 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.🔍 Which is the odd one out? (a) saying your name first (b) camera at eye level (c) speaking clearly (d) camera at the ceiling
2. 2.📞 Which of these shows good call manners? (a) eating while on a call (b) hanging up without bye (c) shouting into the phone (d) saying your name first
3. 3.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) muting when not talking (c) eating while on a call (d) “Is this a good time?”
4. 4.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
5. 5.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
6. 6.True or false: “loud TV behind you” shows poor call manners. (a) True (b) False
7. 7.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
8. 8.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
9. 9.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
10. 10.🔍 Which is the odd one out? (a) saying bye before ending (b) muting when not talking (c) hanging up without bye (d) “Is this a good time?”
11. 11.True or false: “speaking clearly” shows poor call manners. (a) True (b) False
12. 12.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
13. 13.True or false: “shouting into the phone” shows poor call manners. (a) False (b) True
14. 14.True or false: “loud TV behind you” shows good call manners. (a) False (b) True
15. 15.📞 Good or poor call manners: saying bye before ending? (a) good call manners (b) poor call manners
16. 16.📞 Which of these shows good call manners? (a) saying bye before ending (b) calling late at night (c) loud TV behind you (d) shouting into the phone
17. 17.🔍 Which is the odd one out? (a) “Is this a good time?” (b) muting when not talking (c) speaking clearly (d) loud TV behind you
18. 18.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
19. 19.📞 A stranger calls and asks for your home address. What should you do? (a) tell them your school (b) chat for a while (c) say no, tell a parent (d) tell them the address
20. 20.🔍 Which is the odd one out? (a) eating while on a call (b) calling late at night (c) speaking clearly (d) shouting into the phone
21. 21.🔍 Which is the odd one out? (a) saying your name first (b) eating while on a call (c) camera at eye level (d) “Is this a good time?”
22. 22.🔍 Which is the odd one out? (a) a quiet place for calls (b) camera at eye level (c) calling late at night (d) saying your name first
23. 23.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
24. 24.📞 Good or poor call manners: calling late at night? (a) poor call manners (b) good call manners
25. 25.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
26. 26.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
27. 27.True or false: “speaking clearly” shows good call manners. (a) False (b) True
28. 28.🚑 In India, which number can you call in any emergency? (a) 100000 (b) 123 (c) 999999 (d) 112
29. 29.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
30. 30.True or false: ““Is this a good time?”” shows good call manners. (a) True (b) False
31. 31.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
32. 32.📞 Which of these shows good call manners? (a) camera at the ceiling (b) calling late at night (c) side talk during a call (d) “Is this a good time?”
33. 33.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
34. 34.🎥 You join an online class from a noisy room. What should you do? (a) switch off the screen (b) shout over the noise (c) mute your microphone (d) leave the class
35. 35.📞 Which of these shows poor call manners? (a) hanging up without bye (b) saying your name first (c) camera at eye level (d) speaking clearly
36. 36.True or false: “a quiet place for calls” shows poor call manners. (a) True (b) False
37. 37.📞 Which of these shows poor call manners? (a) muting when not talking (b) “Is this a good time?” (c) calling late at night (d) speaking clearly
38. 38.🔍 Which is the odd one out? (a) calling late at night (b) side talk during a call (c) eating while on a call (d) saying bye before ending
39. 39.📞 Which of these shows good call manners? (a) shouting into the phone (b) camera at eye level (c) eating while on a call (d) camera at the ceiling
40. 40.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called

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