Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 818 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
2. 2.📞 Which of these shows good call manners? (a) hanging up without bye (b) saying your name first (c) camera at the ceiling (d) shouting into the phone
3. 3.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
4. 4.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
5. 5.🔍 Which is the odd one out? (a) shouting into the phone (b) loud TV behind you (c) hanging up without bye (d) camera at eye level
6. 6.📞 A stranger calls and asks for your home address. What should you do? (a) chat for a while (b) say no, tell a parent (c) tell them your school (d) tell them the address
7. 7.📞 Good or poor call manners: camera at eye level? (a) good call manners (b) poor call manners
8. 8.True or false: “saying bye before ending” shows poor call manners. (a) False (b) True
9. 9.📞 Which of these shows good call manners? (a) hanging up without bye (b) muting when not talking (c) camera at the ceiling (d) calling late at night
10. 10.📞 Which of these shows poor call manners? (a) speaking clearly (b) side talk during a call (c) muting when not talking (d) “Is this a good time?”
11. 11.📞 Good or poor call manners: “Is this a good time?”? (a) good call manners (b) poor call manners
12. 12.📞 Which of these shows poor call manners? (a) calling late at night (b) saying bye before ending (c) “Is this a good time?” (d) camera at eye level
13. 13.True or false: “calling late at night” shows good call manners. (a) False (b) True
14. 14.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
15. 15.True or false: “shouting into the phone” shows good call manners. (a) True (b) False
16. 16.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
17. 17.True or false: ““Is this a good time?”” shows good call manners. (a) True (b) False
18. 18.📞 Good or poor call manners: hanging up without bye? (a) poor call manners (b) good call manners
19. 19.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
20. 20.🔍 Which is the odd one out? (a) camera at the ceiling (b) eating while on a call (c) calling late at night (d) speaking clearly
21. 21.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
22. 22.☎️ Someone calls for your father, who is out. What should you say? (a) hang up at once (b) “He’s out. Bye.” (c) “May I take a message?” (d) “Who cares?”
23. 23.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
24. 24.📞 Which of these shows good call manners? (a) side talk during a call (b) speaking clearly (c) camera at the ceiling (d) loud TV behind you
25. 25.📝 Taking a phone message, what must you note? (a) only the time (b) your own mood (c) name, number, message (d) nothing
26. 26.🚑 In India, which number can you call in any emergency? (a) 112 (b) 999999 (c) 100000 (d) 123
27. 27.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
28. 28.📞 Which of these shows good call manners? (a) hanging up without bye (b) a quiet place for calls (c) calling late at night (d) loud TV behind you
29. 29.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
30. 30.📞 Good or poor call manners: shouting into the phone? (a) poor call manners (b) good call manners
31. 31.🔍 Which is the odd one out? (a) saying bye before ending (b) loud TV behind you (c) muting when not talking (d) camera at eye level
32. 32.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
33. 33.True or false: “side talk during a call” shows good call manners. (a) False (b) True
34. 34.📞 Which of these shows good call manners? (a) camera at eye level (b) loud TV behind you (c) side talk during a call (d) eating while on a call
35. 35.🔍 Which is the odd one out? (a) camera at eye level (b) muting when not talking (c) a quiet place for calls (d) camera at the ceiling
36. 36.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
37. 37.🔢 You dialled a wrong number by mistake. What should you say? (a) hang up silently (b) “Who are you?” (c) “Sorry, wrong number.” (d) call again and again
38. 38.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners
39. 39.🔍 Which is the odd one out? (a) shouting into the phone (b) saying bye before ending (c) camera at eye level (d) “Is this a good time?”
40. 40.True or false: “a quiet place for calls” shows poor call manners. (a) False (b) True

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