Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 819 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners
2. 2.True or false: “shouting into the phone” shows poor call manners. (a) False (b) True
3. 3.📞 Which of these shows good call manners? (a) eating while on a call (b) loud TV behind you (c) muting when not talking (d) hanging up without bye
4. 4.📞 Which of these shows good call manners? (a) a quiet place for calls (b) calling late at night (c) loud TV behind you (d) side talk during a call
5. 5.📞 A stranger calls and asks for your home address. What should you do? (a) say no, tell a parent (b) chat for a while (c) tell them the address (d) tell them your school
6. 6.True or false: ““Is this a good time?”” shows poor call manners. (a) True (b) False
7. 7.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
8. 8.📞 Which of these shows poor call manners? (a) loud TV behind you (b) “Is this a good time?” (c) saying bye before ending (d) speaking clearly
9. 9.True or false: “speaking clearly” shows poor call manners. (a) True (b) False
10. 10.True or false: “a quiet place for calls” shows poor call manners. (a) False (b) True
11. 11.🔍 Which is the odd one out? (a) eating while on a call (b) loud TV behind you (c) side talk during a call (d) “Is this a good time?”
12. 12.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
13. 13.🎥 You join an online class from a noisy room. What should you do? (a) shout over the noise (b) mute your microphone (c) switch off the screen (d) leave the class
14. 14.📞 Which of these shows good call manners? (a) side talk during a call (b) hanging up without bye (c) “Is this a good time?” (d) calling late at night
15. 15.True or false: “shouting into the phone” shows good call manners. (a) False (b) True
16. 16.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
17. 17.🚑 In India, which number can you call in any emergency? (a) 123 (b) 999999 (c) 100000 (d) 112
18. 18.True or false: “saying your name first” shows good call manners. (a) False (b) True
19. 19.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
20. 20.🔍 Which is the odd one out? (a) calling late at night (b) speaking clearly (c) “Is this a good time?” (d) a quiet place for calls
21. 21.📝 Taking a phone message, what must you note? (a) name, number, message (b) nothing (c) only the time (d) your own mood
22. 22.📞 Which of these shows good call manners? (a) side talk during a call (b) hanging up without bye (c) camera at eye level (d) loud TV behind you
23. 23.🔍 Which is the odd one out? (a) side talk during a call (b) hanging up without bye (c) loud TV behind you (d) muting when not talking
24. 24.🔍 Which is the odd one out? (a) hanging up without bye (b) a quiet place for calls (c) calling late at night (d) camera at the ceiling
25. 25.📞 Good or poor call manners: camera at the ceiling? (a) poor call manners (b) good call manners
26. 26.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) muting when not talking (c) hanging up without bye (d) saying bye before ending
27. 27.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
28. 28.🔢 You dialled a wrong number by mistake. What should you say? (a) “Who are you?” (b) “Sorry, wrong number.” (c) hang up silently (d) call again and again
29. 29.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
30. 30.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
31. 31.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
32. 32.True or false: “saying your name first” shows poor call manners. (a) False (b) True
33. 33.📞 Which of these shows poor call manners? (a) speaking clearly (b) saying bye before ending (c) eating while on a call (d) a quiet place for calls
34. 34.True or false: “camera at the ceiling” shows good call manners. (a) True (b) False
35. 35.True or false: “saying bye before ending” shows poor call manners. (a) False (b) True
36. 36.📞 Good or poor call manners: saying bye before ending? (a) good call manners (b) poor call manners
37. 37.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
38. 38.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
39. 39.True or false: “eating while on a call” shows good call manners. (a) True (b) False
40. 40.🔍 Which is the odd one out? (a) hanging up without bye (b) camera at eye level (c) a quiet place for calls (d) saying your name first

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