Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 820 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Good or poor call manners: eating while on a call? (a) poor call manners (b) good call manners
2. 2.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
3. 3.🚑 In India, which number can you call in any emergency? (a) 100000 (b) 999999 (c) 112 (d) 123
4. 4.📞 Which of these shows good call manners? (a) “Is this a good time?” (b) loud TV behind you (c) shouting into the phone (d) hanging up without bye
5. 5.True or false: “camera at eye level” shows poor call manners. (a) False (b) True
6. 6.🔍 Which is the odd one out? (a) calling late at night (b) “Is this a good time?” (c) camera at the ceiling (d) eating while on a call
7. 7.🔢 You dialled a wrong number by mistake. What should you say? (a) “Who are you?” (b) call again and again (c) “Sorry, wrong number.” (d) hang up silently
8. 8.🔍 Which is the odd one out? (a) loud TV behind you (b) saying bye before ending (c) hanging up without bye (d) shouting into the phone
9. 9.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
10. 10.📞 Which of these shows good call manners? (a) side talk during a call (b) loud TV behind you (c) camera at the ceiling (d) muting when not talking
11. 11.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
12. 12.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
13. 13.📞 Which of these shows poor call manners? (a) speaking clearly (b) a quiet place for calls (c) saying your name first (d) shouting into the phone
14. 14.🔍 Which is the odd one out? (a) a quiet place for calls (b) eating while on a call (c) shouting into the phone (d) loud TV behind you
15. 15.📞 Good or poor call manners: hanging up without bye? (a) poor call manners (b) good call manners
16. 16.🔍 Which is the odd one out? (a) loud TV behind you (b) saying your name first (c) hanging up without bye (d) camera at the ceiling
17. 17.📞 Which of these shows good call manners? (a) side talk during a call (b) eating while on a call (c) saying bye before ending (d) camera at the ceiling
18. 18.True or false: “muting when not talking” shows poor call manners. (a) True (b) False
19. 19.📞 A stranger calls and asks for your home address. What should you do? (a) say no, tell a parent (b) chat for a while (c) tell them the address (d) tell them your school
20. 20.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) camera at the ceiling (c) saying your name first (d) saying bye before ending
21. 21.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
22. 22.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners
23. 23.📞 Good or poor call manners: saying bye before ending? (a) good call manners (b) poor call manners
24. 24.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
25. 25.📞 Which of these shows good call manners? (a) hanging up without bye (b) a quiet place for calls (c) loud TV behind you (d) side talk during a call
26. 26.True or false: “eating while on a call” shows good call manners. (a) False (b) True
27. 27.☎️ Someone calls for your father, who is out. What should you say? (a) “He’s out. Bye.” (b) “Who cares?” (c) hang up at once (d) “May I take a message?”
28. 28.True or false: ““Is this a good time?”” shows poor call manners. (a) False (b) True
29. 29.📞 Which of these shows good call manners? (a) hanging up without bye (b) camera at eye level (c) eating while on a call (d) shouting into the phone
30. 30.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
31. 31.📞 Which of these shows poor call manners? (a) muting when not talking (b) loud TV behind you (c) camera at eye level (d) speaking clearly
32. 32.🔍 Which is the odd one out? (a) a quiet place for calls (b) hanging up without bye (c) muting when not talking (d) camera at eye level
33. 33.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
34. 34.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
35. 35.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
36. 36.📝 Taking a phone message, what must you note? (a) only the time (b) nothing (c) your own mood (d) name, number, message
37. 37.🎥 You join an online class from a noisy room. What should you do? (a) mute your microphone (b) leave the class (c) shout over the noise (d) switch off the screen
38. 38.📞 Good or poor call manners: calling late at night? (a) poor call manners (b) good call manners
39. 39.🔍 Which is the odd one out? (a) camera at the ceiling (b) camera at eye level (c) saying bye before ending (d) “Is this a good time?”
40. 40.🔍 Which is the odd one out? (a) muting when not talking (b) eating while on a call (c) saying your name first (d) “Is this a good time?”

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