Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 83 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.True or false: “eating while on a call” shows good call manners. (a) True (b) False
2. 2.📞 Which of these shows poor call manners? (a) speaking clearly (b) camera at eye level (c) saying your name first (d) shouting into the phone
3. 3.🔍 Which is the odd one out? (a) saying your name first (b) muting when not talking (c) eating while on a call (d) “Is this a good time?”
4. 4.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
5. 5.True or false: “camera at eye level” shows good call manners. (a) True (b) False
6. 6.🔍 Which is the odd one out? (a) hanging up without bye (b) muting when not talking (c) camera at the ceiling (d) side talk during a call
7. 7.📞 A stranger calls and asks for your home address. What should you do? (a) tell them your school (b) tell them the address (c) say no, tell a parent (d) chat for a while
8. 8.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
9. 9.📞 Which of these shows good call manners? (a) hanging up without bye (b) shouting into the phone (c) calling late at night (d) speaking clearly
10. 10.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
11. 11.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
12. 12.True or false: “camera at eye level” shows poor call manners. (a) False (b) True
13. 13.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
14. 14.🎥 You join an online class from a noisy room. What should you do? (a) shout over the noise (b) leave the class (c) mute your microphone (d) switch off the screen
15. 15.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
16. 16.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
17. 17.True or false: “loud TV behind you” shows good call manners. (a) False (b) True
18. 18.🔍 Which is the odd one out? (a) saying your name first (b) speaking clearly (c) shouting into the phone (d) “Is this a good time?”
19. 19.📞 Good or poor call manners: eating while on a call? (a) poor call manners (b) good call manners
20. 20.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
21. 21.🔍 Which is the odd one out? (a) loud TV behind you (b) “Is this a good time?” (c) eating while on a call (d) calling late at night
22. 22.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
23. 23.True or false: “calling late at night” shows good call manners. (a) True (b) False
24. 24.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
25. 25.True or false: “muting when not talking” shows poor call manners. (a) True (b) False
26. 26.🔍 Which is the odd one out? (a) saying bye before ending (b) saying your name first (c) side talk during a call (d) speaking clearly
27. 27.📝 Taking a phone message, what must you note? (a) name, number, message (b) your own mood (c) only the time (d) nothing
28. 28.📞 Which of these shows good call manners? (a) side talk during a call (b) muting when not talking (c) camera at the ceiling (d) hanging up without bye
29. 29.📞 Good or poor call manners: calling late at night? (a) poor call manners (b) good call manners
30. 30.🚑 In India, which number can you call in any emergency? (a) 100000 (b) 112 (c) 123 (d) 999999
31. 31.📞 Good or poor call manners: camera at eye level? (a) good call manners (b) poor call manners
32. 32.True or false: ““Is this a good time?”” shows poor call manners. (a) False (b) True
33. 33.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
34. 34.📞 Which of these shows poor call manners? (a) speaking clearly (b) saying your name first (c) a quiet place for calls (d) eating while on a call
35. 35.🔍 Which is the odd one out? (a) calling late at night (b) hanging up without bye (c) camera at eye level (d) eating while on a call
36. 36.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
37. 37.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
38. 38.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
39. 39.📞 Which of these shows good call manners? (a) shouting into the phone (b) loud TV behind you (c) camera at eye level (d) eating while on a call
40. 40.True or false: “a quiet place for calls” shows good call manners. (a) True (b) False

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