Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 821 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
2. 2.True or false: “a quiet place for calls” shows poor call manners. (a) True (b) False
3. 3.True or false: “muting when not talking” shows poor call manners. (a) True (b) False
4. 4.📞 Which of these shows good call manners? (a) camera at the ceiling (b) shouting into the phone (c) side talk during a call (d) saying bye before ending
5. 5.🔍 Which is the odd one out? (a) eating while on a call (b) loud TV behind you (c) shouting into the phone (d) a quiet place for calls
6. 6.📞 Which of these shows poor call manners? (a) camera at eye level (b) loud TV behind you (c) “Is this a good time?” (d) muting when not talking
7. 7.🔍 Which is the odd one out? (a) saying your name first (b) speaking clearly (c) camera at the ceiling (d) saying bye before ending
8. 8.📞 Which of these shows poor call manners? (a) a quiet place for calls (b) camera at eye level (c) hanging up without bye (d) muting when not talking
9. 9.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
10. 10.True or false: “loud TV behind you” shows good call manners. (a) True (b) False
11. 11.True or false: “saying your name first” shows poor call manners. (a) True (b) False
12. 12.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
13. 13.🔍 Which is the odd one out? (a) speaking clearly (b) saying bye before ending (c) loud TV behind you (d) a quiet place for calls
14. 14.True or false: “camera at the ceiling” shows good call manners. (a) False (b) True
15. 15.📞 Good or poor call manners: shouting into the phone? (a) poor call manners (b) good call manners
16. 16.📞 Which of these shows poor call manners? (a) saying bye before ending (b) saying your name first (c) “Is this a good time?” (d) shouting into the phone
17. 17.📞 Which of these shows good call manners? (a) camera at the ceiling (b) calling late at night (c) shouting into the phone (d) muting when not talking
18. 18.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
19. 19.True or false: “loud TV behind you” shows poor call manners. (a) True (b) False
20. 20.📞 A stranger calls and asks for your home address. What should you do? (a) chat for a while (b) tell them your school (c) say no, tell a parent (d) tell them the address
21. 21.📞 Which of these shows poor call manners? (a) muting when not talking (b) camera at eye level (c) camera at the ceiling (d) speaking clearly
22. 22.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
23. 23.🔢 You dialled a wrong number by mistake. What should you say? (a) call again and again (b) hang up silently (c) “Who are you?” (d) “Sorry, wrong number.”
24. 24.🚑 In India, which number can you call in any emergency? (a) 123 (b) 100000 (c) 999999 (d) 112
25. 25.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
26. 26.📞 Which of these shows good call manners? (a) saying your name first (b) camera at the ceiling (c) eating while on a call (d) hanging up without bye
27. 27.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
28. 28.📞 Which of these shows poor call manners? (a) calling late at night (b) saying your name first (c) a quiet place for calls (d) saying bye before ending
29. 29.True or false: “side talk during a call” shows good call manners. (a) True (b) False
30. 30.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
31. 31.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
32. 32.📞 Good or poor call manners: hanging up without bye? (a) poor call manners (b) good call manners
33. 33.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
34. 34.📝 Taking a phone message, what must you note? (a) name, number, message (b) your own mood (c) nothing (d) only the time
35. 35.📞 Which of these shows good call manners? (a) shouting into the phone (b) camera at the ceiling (c) eating while on a call (d) speaking clearly
36. 36.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
37. 37.🔍 Which is the odd one out? (a) camera at eye level (b) saying bye before ending (c) muting when not talking (d) eating while on a call
38. 38.True or false: “calling late at night” shows good call manners. (a) False (b) True
39. 39.🔍 Which is the odd one out? (a) saying your name first (b) loud TV behind you (c) shouting into the phone (d) camera at the ceiling
40. 40.🔍 Which is the odd one out? (a) saying bye before ending (b) hanging up without bye (c) side talk during a call (d) calling late at night

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