Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 822 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.🔍 Which is the odd one out? (a) loud TV behind you (b) saying your name first (c) hanging up without bye (d) shouting into the phone
2. 2.True or false: “camera at eye level” shows poor call manners. (a) True (b) False
3. 3.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
4. 4.True or false: “eating while on a call” shows good call manners. (a) False (b) True
5. 5.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
6. 6.☎️ Someone calls for your father, who is out. What should you say? (a) “He’s out. Bye.” (b) hang up at once (c) “Who cares?” (d) “May I take a message?”
7. 7.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
8. 8.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
9. 9.True or false: “calling late at night” shows good call manners. (a) True (b) False
10. 10.True or false: “speaking clearly” shows good call manners. (a) True (b) False
11. 11.📝 Taking a phone message, what must you note? (a) only the time (b) nothing (c) name, number, message (d) your own mood
12. 12.True or false: “camera at the ceiling” shows good call manners. (a) False (b) True
13. 13.📞 A stranger calls and asks for your home address. What should you do? (a) tell them your school (b) say no, tell a parent (c) chat for a while (d) tell them the address
14. 14.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
15. 15.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
16. 16.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
17. 17.📞 Which of these shows good call manners? (a) speaking clearly (b) camera at the ceiling (c) eating while on a call (d) loud TV behind you
18. 18.🎥 You join an online class from a noisy room. What should you do? (a) leave the class (b) switch off the screen (c) mute your microphone (d) shout over the noise
19. 19.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
20. 20.🔍 Which is the odd one out? (a) loud TV behind you (b) a quiet place for calls (c) muting when not talking (d) “Is this a good time?”
21. 21.🔍 Which is the odd one out? (a) “Is this a good time?” (b) muting when not talking (c) saying your name first (d) camera at the ceiling
22. 22.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
23. 23.🔍 Which is the odd one out? (a) saying bye before ending (b) speaking clearly (c) muting when not talking (d) side talk during a call
24. 24.🔍 Which is the odd one out? (a) calling late at night (b) hanging up without bye (c) side talk during a call (d) “Is this a good time?”
25. 25.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
26. 26.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
27. 27.🔍 Which is the odd one out? (a) side talk during a call (b) muting when not talking (c) loud TV behind you (d) shouting into the phone
28. 28.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
29. 29.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
30. 30.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
31. 31.🔍 Which is the odd one out? (a) camera at eye level (b) eating while on a call (c) “Is this a good time?” (d) speaking clearly
32. 32.🚑 In India, which number can you call in any emergency? (a) 100000 (b) 123 (c) 112 (d) 999999
33. 33.True or false: “saying bye before ending” shows good call manners. (a) True (b) False
34. 34.📞 Which of these shows poor call manners? (a) camera at eye level (b) saying your name first (c) muting when not talking (d) hanging up without bye
35. 35.📞 Which of these shows poor call manners? (a) calling late at night (b) a quiet place for calls (c) saying your name first (d) “Is this a good time?”
36. 36.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
37. 37.🔍 Which is the odd one out? (a) side talk during a call (b) eating while on a call (c) speaking clearly (d) camera at the ceiling
38. 38.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
39. 39.📞 Which of these shows poor call manners? (a) saying bye before ending (b) eating while on a call (c) camera at eye level (d) saying your name first
40. 40.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are

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