Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 823 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.🔍 Which is the odd one out? (a) speaking clearly (b) muting when not talking (c) saying bye before ending (d) side talk during a call
2. 2.🔍 Which is the odd one out? (a) side talk during a call (b) loud TV behind you (c) shouting into the phone (d) “Is this a good time?”
3. 3.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
4. 4.📞 Good or poor call manners: “Is this a good time?”? (a) good call manners (b) poor call manners
5. 5.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
6. 6.📝 Taking a phone message, what must you note? (a) name, number, message (b) nothing (c) your own mood (d) only the time
7. 7.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
8. 8.📞 Good or poor call manners: hanging up without bye? (a) poor call manners (b) good call manners
9. 9.📞 Good or poor call manners: saying bye before ending? (a) good call manners (b) poor call manners
10. 10.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
11. 11.🔢 You dialled a wrong number by mistake. What should you say? (a) “Who are you?” (b) call again and again (c) “Sorry, wrong number.” (d) hang up silently
12. 12.📞 Good or poor call manners: side talk during a call? (a) poor call manners (b) good call manners
13. 13.🎥 You join an online class from a noisy room. What should you do? (a) switch off the screen (b) shout over the noise (c) leave the class (d) mute your microphone
14. 14.📞 Which of these shows good call manners? (a) side talk during a call (b) calling late at night (c) hanging up without bye (d) camera at eye level
15. 15.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
16. 16.🔍 Which is the odd one out? (a) side talk during a call (b) saying your name first (c) hanging up without bye (d) loud TV behind you
17. 17.📞 Which of these shows good call manners? (a) saying your name first (b) eating while on a call (c) camera at the ceiling (d) hanging up without bye
18. 18.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
19. 19.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
20. 20.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
21. 21.📞 Which of these shows good call manners? (a) camera at the ceiling (b) eating while on a call (c) saying bye before ending (d) shouting into the phone
22. 22.🚑 In India, which number can you call in any emergency? (a) 100000 (b) 112 (c) 999999 (d) 123
23. 23.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
24. 24.☎️ Someone calls for your father, who is out. What should you say? (a) “He’s out. Bye.” (b) hang up at once (c) “May I take a message?” (d) “Who cares?”
25. 25.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
26. 26.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
27. 27.🔍 Which is the odd one out? (a) eating while on a call (b) speaking clearly (c) saying bye before ending (d) saying your name first
28. 28.True or false: “saying bye before ending” shows good call manners. (a) False (b) True
29. 29.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
30. 30.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
31. 31.🔍 Which is the odd one out? (a) hanging up without bye (b) side talk during a call (c) shouting into the phone (d) muting when not talking
32. 32.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
33. 33.🔍 Which is the odd one out? (a) camera at the ceiling (b) a quiet place for calls (c) loud TV behind you (d) calling late at night
34. 34.True or false: “muting when not talking” shows good call manners. (a) True (b) False
35. 35.📞 Good or poor call manners: calling late at night? (a) poor call manners (b) good call manners
36. 36.True or false: “shouting into the phone” shows poor call manners. (a) False (b) True
37. 37.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
38. 38.True or false: “side talk during a call” shows good call manners. (a) True (b) False
39. 39.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
40. 40.📞 Which of these shows poor call manners? (a) camera at the ceiling (b) a quiet place for calls (c) saying bye before ending (d) speaking clearly

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