Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 824 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.🔍 Which is the odd one out? (a) calling late at night (b) side talk during a call (c) loud TV behind you (d) saying bye before ending
2. 2.True or false: “eating while on a call” shows poor call manners. (a) False (b) True
3. 3.📞 Which of these shows poor call manners? (a) muting when not talking (b) a quiet place for calls (c) speaking clearly (d) side talk during a call
4. 4.📞 Good or poor call manners: “Is this a good time?”? (a) good call manners (b) poor call manners
5. 5.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
6. 6.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
7. 7.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
8. 8.🔍 Which is the odd one out? (a) muting when not talking (b) “Is this a good time?” (c) loud TV behind you (d) saying your name first
9. 9.🔢 You dialled a wrong number by mistake. What should you say? (a) hang up silently (b) call again and again (c) “Who are you?” (d) “Sorry, wrong number.”
10. 10.True or false: “loud TV behind you” shows good call manners. (a) True (b) False
11. 11.🔍 Which is the odd one out? (a) camera at eye level (b) saying your name first (c) a quiet place for calls (d) shouting into the phone
12. 12.📞 Which of these shows good call manners? (a) shouting into the phone (b) “Is this a good time?” (c) side talk during a call (d) hanging up without bye
13. 13.🔍 Which is the odd one out? (a) saying your name first (b) saying bye before ending (c) a quiet place for calls (d) camera at the ceiling
14. 14.📞 A stranger calls and asks for your home address. What should you do? (a) tell them the address (b) tell them your school (c) say no, tell a parent (d) chat for a while
15. 15.True or false: “camera at eye level” shows poor call manners. (a) False (b) True
16. 16.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
17. 17.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
18. 18.☎️ Someone calls for your father, who is out. What should you say? (a) “He’s out. Bye.” (b) “Who cares?” (c) hang up at once (d) “May I take a message?”
19. 19.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
20. 20.🔍 Which is the odd one out? (a) hanging up without bye (b) muting when not talking (c) eating while on a call (d) camera at the ceiling
21. 21.📞 Which of these shows poor call manners? (a) speaking clearly (b) hanging up without bye (c) saying your name first (d) camera at eye level
22. 22.📞 Good or poor call manners: camera at eye level? (a) good call manners (b) poor call manners
23. 23.📞 Which of these shows good call manners? (a) loud TV behind you (b) camera at the ceiling (c) calling late at night (d) muting when not talking
24. 24.📞 Which of these shows poor call manners? (a) saying your name first (b) speaking clearly (c) shouting into the phone (d) muting when not talking
25. 25.True or false: “hanging up without bye” shows poor call manners. (a) True (b) False
26. 26.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
27. 27.True or false: “calling late at night” shows good call manners. (a) False (b) True
28. 28.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
29. 29.📝 Taking a phone message, what must you note? (a) nothing (b) your own mood (c) name, number, message (d) only the time
30. 30.🚑 In India, which number can you call in any emergency? (a) 123 (b) 999999 (c) 100000 (d) 112
31. 31.True or false: “camera at the ceiling” shows good call manners. (a) True (b) False
32. 32.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
33. 33.🔍 Which is the odd one out? (a) speaking clearly (b) saying your name first (c) muting when not talking (d) side talk during a call
34. 34.True or false: “loud TV behind you” shows poor call manners. (a) False (b) True
35. 35.True or false: “camera at eye level” shows good call manners. (a) False (b) True
36. 36.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
37. 37.📞 Which of these shows good call manners? (a) loud TV behind you (b) hanging up without bye (c) side talk during a call (d) a quiet place for calls
38. 38.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
39. 39.True or false: “muting when not talking” shows poor call manners. (a) False (b) True
40. 40.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called

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