Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 825 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
2. 2.True or false: “calling late at night” shows poor call manners. (a) True (b) False
3. 3.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
4. 4.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
5. 5.🔍 Which is the odd one out? (a) loud TV behind you (b) saying bye before ending (c) saying your name first (d) camera at eye level
6. 6.🚑 In India, which number can you call in any emergency? (a) 100000 (b) 112 (c) 123 (d) 999999
7. 7.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
8. 8.📞 Which of these shows good call manners? (a) eating while on a call (b) hanging up without bye (c) speaking clearly (d) shouting into the phone
9. 9.📞 A stranger calls and asks for your home address. What should you do? (a) tell them the address (b) chat for a while (c) say no, tell a parent (d) tell them your school
10. 10.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
11. 11.📞 Which of these shows good call manners? (a) calling late at night (b) eating while on a call (c) a quiet place for calls (d) camera at the ceiling
12. 12.📞 Which of these shows good call manners? (a) calling late at night (b) shouting into the phone (c) camera at eye level (d) loud TV behind you
13. 13.True or false: “a quiet place for calls” shows good call manners. (a) True (b) False
14. 14.🔍 Which is the odd one out? (a) hanging up without bye (b) camera at eye level (c) shouting into the phone (d) camera at the ceiling
15. 15.🔍 Which is the odd one out? (a) hanging up without bye (b) saying bye before ending (c) speaking clearly (d) camera at eye level
16. 16.🔢 You dialled a wrong number by mistake. What should you say? (a) hang up silently (b) “Sorry, wrong number.” (c) call again and again (d) “Who are you?”
17. 17.📞 Which of these shows good call manners? (a) loud TV behind you (b) shouting into the phone (c) saying bye before ending (d) hanging up without bye
18. 18.🔍 Which is the odd one out? (a) camera at eye level (b) “Is this a good time?” (c) speaking clearly (d) shouting into the phone
19. 19.📞 Good or poor call manners: camera at the ceiling? (a) poor call manners (b) good call manners
20. 20.☎️ Someone calls for your father, who is out. What should you say? (a) hang up at once (b) “Who cares?” (c) “He’s out. Bye.” (d) “May I take a message?”
21. 21.🔍 Which is the odd one out? (a) eating while on a call (b) saying your name first (c) calling late at night (d) side talk during a call
22. 22.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
23. 23.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
24. 24.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
25. 25.📞 Which of these shows poor call manners? (a) muting when not talking (b) camera at eye level (c) a quiet place for calls (d) hanging up without bye
26. 26.True or false: “a quiet place for calls” shows poor call manners. (a) True (b) False
27. 27.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
28. 28.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
29. 29.📞 Good or poor call manners: “Is this a good time?”? (a) good call manners (b) poor call manners
30. 30.🎥 You join an online class from a noisy room. What should you do? (a) mute your microphone (b) leave the class (c) switch off the screen (d) shout over the noise
31. 31.🔍 Which is the odd one out? (a) saying bye before ending (b) eating while on a call (c) camera at eye level (d) “Is this a good time?”
32. 32.🔍 Which is the odd one out? (a) speaking clearly (b) hanging up without bye (c) loud TV behind you (d) shouting into the phone
33. 33.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
34. 34.🔍 Which is the odd one out? (a) camera at the ceiling (b) camera at eye level (c) saying your name first (d) muting when not talking
35. 35.True or false: “muting when not talking” shows good call manners. (a) False (b) True
36. 36.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
37. 37.📞 Good or poor call manners: saying bye before ending? (a) good call manners (b) poor call manners
38. 38.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
39. 39.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners
40. 40.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners

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