Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 826 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Good or poor call manners: “Is this a good time?”? (a) good call manners (b) poor call manners
2. 2.📞 A stranger calls and asks for your home address. What should you do? (a) tell them the address (b) chat for a while (c) tell them your school (d) say no, tell a parent
3. 3.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
4. 4.📞 Which of these shows good call manners? (a) eating while on a call (b) hanging up without bye (c) speaking clearly (d) calling late at night
5. 5.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
6. 6.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
7. 7.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
8. 8.🔍 Which is the odd one out? (a) eating while on a call (b) shouting into the phone (c) camera at the ceiling (d) saying bye before ending
9. 9.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
10. 10.🔍 Which is the odd one out? (a) eating while on a call (b) loud TV behind you (c) calling late at night (d) camera at eye level
11. 11.📞 Good or poor call manners: loud TV behind you? (a) poor call manners (b) good call manners
12. 12.🔍 Which is the odd one out? (a) speaking clearly (b) calling late at night (c) camera at the ceiling (d) hanging up without bye
13. 13.🚑 In India, which number can you call in any emergency? (a) 112 (b) 100000 (c) 123 (d) 999999
14. 14.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
15. 15.📞 Which of these shows good call manners? (a) muting when not talking (b) hanging up without bye (c) loud TV behind you (d) shouting into the phone
16. 16.📞 Good or poor call manners: eating while on a call? (a) poor call manners (b) good call manners
17. 17.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
18. 18.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) a quiet place for calls (c) shouting into the phone (d) camera at eye level
19. 19.📞 Which of these shows good call manners? (a) a quiet place for calls (b) loud TV behind you (c) camera at the ceiling (d) eating while on a call
20. 20.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
21. 21.📞 Good or poor call manners: camera at eye level? (a) good call manners (b) poor call manners
22. 22.🔍 Which is the odd one out? (a) speaking clearly (b) muting when not talking (c) shouting into the phone (d) “Is this a good time?”
23. 23.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
24. 24.📞 Which of these shows poor call manners? (a) saying bye before ending (b) “Is this a good time?” (c) eating while on a call (d) a quiet place for calls
25. 25.🔍 Which is the odd one out? (a) side talk during a call (b) camera at the ceiling (c) a quiet place for calls (d) shouting into the phone
26. 26.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
27. 27.📝 Taking a phone message, what must you note? (a) nothing (b) name, number, message (c) only the time (d) your own mood
28. 28.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners
29. 29.📞 Which of these shows good call manners? (a) loud TV behind you (b) shouting into the phone (c) saying your name first (d) eating while on a call
30. 30.🎥 You join an online class from a noisy room. What should you do? (a) mute your microphone (b) shout over the noise (c) switch off the screen (d) leave the class
31. 31.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
32. 32.🔍 Which is the odd one out? (a) a quiet place for calls (b) speaking clearly (c) camera at eye level (d) camera at the ceiling
33. 33.📞 Good or poor call manners: hanging up without bye? (a) poor call manners (b) good call manners
34. 34.📞 Good or poor call manners: camera at the ceiling? (a) poor call manners (b) good call manners
35. 35.True or false: “side talk during a call” shows good call manners. (a) True (b) False
36. 36.📞 Which of these shows good call manners? (a) “Is this a good time?” (b) eating while on a call (c) loud TV behind you (d) hanging up without bye
37. 37.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
38. 38.📞 Which of these shows poor call manners? (a) hanging up without bye (b) a quiet place for calls (c) saying your name first (d) muting when not talking
39. 39.🔍 Which is the odd one out? (a) camera at eye level (b) a quiet place for calls (c) hanging up without bye (d) saying bye before ending
40. 40.☎️ Someone calls for your father, who is out. What should you say? (a) “May I take a message?” (b) hang up at once (c) “Who cares?” (d) “He’s out. Bye.”

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