Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 827 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Good or poor call manners: “Is this a good time?”? (a) good call manners (b) poor call manners
2. 2.📝 Taking a phone message, what must you note? (a) your own mood (b) only the time (c) name, number, message (d) nothing
3. 3.True or false: “a quiet place for calls” shows good call manners. (a) False (b) True
4. 4.🔍 Which is the odd one out? (a) speaking clearly (b) camera at the ceiling (c) saying bye before ending (d) muting when not talking
5. 5.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) camera at the ceiling (c) a quiet place for calls (d) speaking clearly
6. 6.True or false: “calling late at night” shows poor call manners. (a) True (b) False
7. 7.🔢 You dialled a wrong number by mistake. What should you say? (a) “Sorry, wrong number.” (b) hang up silently (c) call again and again (d) “Who are you?”
8. 8.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
9. 9.🔍 Which is the odd one out? (a) shouting into the phone (b) eating while on a call (c) camera at eye level (d) hanging up without bye
10. 10.True or false: “speaking clearly” shows good call manners. (a) True (b) False
11. 11.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
12. 12.True or false: “side talk during a call” shows poor call manners. (a) True (b) False
13. 13.🚑 In India, which number can you call in any emergency? (a) 999999 (b) 112 (c) 123 (d) 100000
14. 14.🔍 Which is the odd one out? (a) saying bye before ending (b) eating while on a call (c) “Is this a good time?” (d) a quiet place for calls
15. 15.🔍 Which is the odd one out? (a) camera at the ceiling (b) eating while on a call (c) a quiet place for calls (d) hanging up without bye
16. 16.📞 Which of these shows poor call manners? (a) saying your name first (b) speaking clearly (c) saying bye before ending (d) hanging up without bye
17. 17.📞 Which of these shows poor call manners? (a) saying your name first (b) “Is this a good time?” (c) eating while on a call (d) camera at eye level
18. 18.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
19. 19.True or false: “speaking clearly” shows poor call manners. (a) False (b) True
20. 20.True or false: “camera at the ceiling” shows good call manners. (a) True (b) False
21. 21.📞 Which of these shows poor call manners? (a) camera at eye level (b) speaking clearly (c) saying bye before ending (d) loud TV behind you
22. 22.🔍 Which is the odd one out? (a) a quiet place for calls (b) shouting into the phone (c) camera at eye level (d) saying your name first
23. 23.🔍 Which is the odd one out? (a) saying bye before ending (b) shouting into the phone (c) calling late at night (d) eating while on a call
24. 24.True or false: “saying your name first” shows good call manners. (a) False (b) True
25. 25.🔍 Which is the odd one out? (a) loud TV behind you (b) “Is this a good time?” (c) saying bye before ending (d) camera at eye level
26. 26.🎥 You join an online class from a noisy room. What should you do? (a) shout over the noise (b) switch off the screen (c) mute your microphone (d) leave the class
27. 27.True or false: “saying bye before ending” shows good call manners. (a) True (b) False
28. 28.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
29. 29.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
30. 30.📞 Good or poor call manners: calling late at night? (a) poor call manners (b) good call manners
31. 31.True or false: “shouting into the phone” shows poor call manners. (a) False (b) True
32. 32.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
33. 33.True or false: “muting when not talking” shows good call manners. (a) False (b) True
34. 34.🔍 Which is the odd one out? (a) camera at the ceiling (b) speaking clearly (c) eating while on a call (d) side talk during a call
35. 35.☎️ Someone calls for your father, who is out. What should you say? (a) “He’s out. Bye.” (b) hang up at once (c) “Who cares?” (d) “May I take a message?”
36. 36.🔍 Which is the odd one out? (a) camera at eye level (b) muting when not talking (c) side talk during a call (d) a quiet place for calls
37. 37.📞 Which of these shows good call manners? (a) side talk during a call (b) eating while on a call (c) shouting into the phone (d) camera at eye level
38. 38.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
39. 39.True or false: “camera at eye level” shows good call manners. (a) False (b) True
40. 40.📞 Good or poor call manners: shouting into the phone? (a) poor call manners (b) good call manners

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