Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 828 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
2. 2.🔍 Which is the odd one out? (a) shouting into the phone (b) a quiet place for calls (c) side talk during a call (d) hanging up without bye
3. 3.📝 Taking a phone message, what must you note? (a) name, number, message (b) nothing (c) only the time (d) your own mood
4. 4.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
5. 5.☎️ Someone calls for your father, who is out. What should you say? (a) “May I take a message?” (b) “Who cares?” (c) “He’s out. Bye.” (d) hang up at once
6. 6.📞 Which of these shows poor call manners? (a) hanging up without bye (b) saying your name first (c) “Is this a good time?” (d) camera at eye level
7. 7.True or false: “saying bye before ending” shows poor call manners. (a) False (b) True
8. 8.True or false: “hanging up without bye” shows good call manners. (a) True (b) False
9. 9.📞 Which of these shows good call manners? (a) hanging up without bye (b) camera at eye level (c) camera at the ceiling (d) calling late at night
10. 10.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
11. 11.🔍 Which is the odd one out? (a) saying your name first (b) “Is this a good time?” (c) camera at eye level (d) side talk during a call
12. 12.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
13. 13.True or false: “shouting into the phone” shows poor call manners. (a) True (b) False
14. 14.📞 Which of these shows poor call manners? (a) camera at eye level (b) speaking clearly (c) calling late at night (d) saying bye before ending
15. 15.True or false: “loud TV behind you” shows good call manners. (a) True (b) False
16. 16.True or false: “side talk during a call” shows good call manners. (a) False (b) True
17. 17.📞 Which of these shows good call manners? (a) side talk during a call (b) hanging up without bye (c) eating while on a call (d) speaking clearly
18. 18.📞 A stranger calls and asks for your home address. What should you do? (a) chat for a while (b) tell them the address (c) tell them your school (d) say no, tell a parent
19. 19.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
20. 20.📞 Good or poor call manners: camera at eye level? (a) good call manners (b) poor call manners
21. 21.📞 Which of these shows poor call manners? (a) eating while on a call (b) saying your name first (c) saying bye before ending (d) muting when not talking
22. 22.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
23. 23.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
24. 24.🎥 You join an online class from a noisy room. What should you do? (a) leave the class (b) switch off the screen (c) mute your microphone (d) shout over the noise
25. 25.📞 On a phone call, which comes first: say why you called or listen and answer? (a) say why you called (b) listen and answer
26. 26.📞 Which of these shows poor call manners? (a) camera at eye level (b) saying your name first (c) shouting into the phone (d) speaking clearly
27. 27.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
28. 28.🔍 Which is the odd one out? (a) shouting into the phone (b) hanging up without bye (c) loud TV behind you (d) camera at eye level
29. 29.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
30. 30.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
31. 31.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
32. 32.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
33. 33.🔍 Which is the odd one out? (a) shouting into the phone (b) “Is this a good time?” (c) calling late at night (d) eating while on a call
34. 34.🔍 Which is the odd one out? (a) shouting into the phone (b) muting when not talking (c) saying bye before ending (d) “Is this a good time?”
35. 35.True or false: “a quiet place for calls” shows poor call manners. (a) False (b) True
36. 36.True or false: “saying your name first” shows good call manners. (a) False (b) True
37. 37.🔢 You dialled a wrong number by mistake. What should you say? (a) “Who are you?” (b) call again and again (c) hang up silently (d) “Sorry, wrong number.”
38. 38.True or false: “speaking clearly” shows poor call manners. (a) True (b) False
39. 39.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
40. 40.🔍 Which is the odd one out? (a) camera at eye level (b) “Is this a good time?” (c) muting when not talking (d) loud TV behind you

Free communication skills lessons, practice and worksheets at talentjr.in/communication-skills-for-students