Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 829 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 On a phone call, which comes first: greet the person or say who you are? (a) greet the person (b) say who you are
2. 2.📞 Which of these shows good call manners? (a) shouting into the phone (b) camera at the ceiling (c) eating while on a call (d) muting when not talking
3. 3.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
4. 4.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
5. 5.🚑 In India, which number can you call in any emergency? (a) 123 (b) 999999 (c) 100000 (d) 112
6. 6.🔍 Which is the odd one out? (a) speaking clearly (b) loud TV behind you (c) saying bye before ending (d) saying your name first
7. 7.🔍 Which is the odd one out? (a) eating while on a call (b) calling late at night (c) muting when not talking (d) shouting into the phone
8. 8.True or false: “muting when not talking” shows poor call manners. (a) True (b) False
9. 9.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
10. 10.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
11. 11.🔍 Which is the odd one out? (a) saying bye before ending (b) shouting into the phone (c) side talk during a call (d) hanging up without bye
12. 12.True or false: “camera at eye level” shows poor call manners. (a) False (b) True
13. 13.📞 Which of these shows poor call manners? (a) saying bye before ending (b) saying your name first (c) shouting into the phone (d) camera at eye level
14. 14.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
15. 15.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
16. 16.True or false: “muting when not talking” shows good call manners. (a) False (b) True
17. 17.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
18. 18.🔍 Which is the odd one out? (a) saying your name first (b) camera at the ceiling (c) muting when not talking (d) speaking clearly
19. 19.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
20. 20.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
21. 21.📞 On a phone call, which comes first: say who you are or thank them, say bye? (a) say who you are (b) thank them, say bye
22. 22.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
23. 23.🔍 Which is the odd one out? (a) eating while on a call (b) shouting into the phone (c) hanging up without bye (d) “Is this a good time?”
24. 24.📞 Which of these shows poor call manners? (a) saying bye before ending (b) saying your name first (c) camera at the ceiling (d) camera at eye level
25. 25.📝 Taking a phone message, what must you note? (a) name, number, message (b) only the time (c) nothing (d) your own mood
26. 26.📞 Which of these shows good call manners? (a) loud TV behind you (b) eating while on a call (c) side talk during a call (d) saying bye before ending
27. 27.📞 Good or poor call manners: calling late at night? (a) good call manners (b) poor call manners
28. 28.🔍 Which is the odd one out? (a) speaking clearly (b) eating while on a call (c) a quiet place for calls (d) camera at eye level
29. 29.🎥 You join an online class from a noisy room. What should you do? (a) leave the class (b) mute your microphone (c) switch off the screen (d) shout over the noise
30. 30.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
31. 31.📞 Good or poor call manners: eating while on a call? (a) good call manners (b) poor call manners
32. 32.🔍 Which is the odd one out? (a) muting when not talking (b) saying bye before ending (c) calling late at night (d) “Is this a good time?”
33. 33.📞 Good or poor call manners: hanging up without bye? (a) poor call manners (b) good call manners
34. 34.📞 Which of these shows poor call manners? (a) eating while on a call (b) camera at eye level (c) saying your name first (d) “Is this a good time?”
35. 35.True or false: “camera at eye level” shows good call manners. (a) True (b) False
36. 36.📞 Good or poor call manners: muting when not talking? (a) good call manners (b) poor call manners
37. 37.True or false: “speaking clearly” shows poor call manners. (a) False (b) True
38. 38.📞 Which of these shows good call manners? (a) “Is this a good time?” (b) eating while on a call (c) loud TV behind you (d) hanging up without bye
39. 39.🔍 Which is the odd one out? (a) camera at eye level (b) saying your name first (c) saying bye before ending (d) shouting into the phone
40. 40.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners

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