Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 830 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.🔍 Which is the odd one out? (a) loud TV behind you (b) speaking clearly (c) muting when not talking (d) saying your name first
2. 2.📞 Good or poor call manners: camera at eye level? (a) poor call manners (b) good call manners
3. 3.📞 A stranger calls and asks for your home address. What should you do? (a) tell them the address (b) chat for a while (c) tell them your school (d) say no, tell a parent
4. 4.📞 Which of these shows poor call manners? (a) speaking clearly (b) a quiet place for calls (c) muting when not talking (d) eating while on a call
5. 5.📞 Good or poor call manners: saying your name first? (a) good call manners (b) poor call manners
6. 6.True or false: “shouting into the phone” shows poor call manners. (a) True (b) False
7. 7.True or false: “muting when not talking” shows poor call manners. (a) False (b) True
8. 8.📞 Which of these shows good call manners? (a) shouting into the phone (b) eating while on a call (c) speaking clearly (d) loud TV behind you
9. 9.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
10. 10.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
11. 11.📞 Good or poor call manners: speaking clearly? (a) good call manners (b) poor call manners
12. 12.📞 Which of these shows poor call manners? (a) saying bye before ending (b) loud TV behind you (c) camera at eye level (d) a quiet place for calls
13. 13.📝 Taking a phone message, what must you note? (a) name, number, message (b) nothing (c) only the time (d) your own mood
14. 14.True or false: “calling late at night” shows poor call manners. (a) True (b) False
15. 15.True or false: “speaking clearly” shows poor call manners. (a) False (b) True
16. 16.True or false: “eating while on a call” shows poor call manners. (a) False (b) True
17. 17.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
18. 18.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
19. 19.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
20. 20.☎️ Someone calls for your father, who is out. What should you say? (a) “Who cares?” (b) “He’s out. Bye.” (c) hang up at once (d) “May I take a message?”
21. 21.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
22. 22.📞 Good or poor call manners: side talk during a call? (a) poor call manners (b) good call manners
23. 23.📞 Good or poor call manners: eating while on a call? (a) poor call manners (b) good call manners
24. 24.True or false: ““Is this a good time?”” shows good call manners. (a) False (b) True
25. 25.📞 Good or poor call manners: “Is this a good time?”? (a) poor call manners (b) good call manners
26. 26.🔍 Which is the odd one out? (a) speaking clearly (b) eating while on a call (c) shouting into the phone (d) hanging up without bye
27. 27.🔍 Which is the odd one out? (a) hanging up without bye (b) side talk during a call (c) loud TV behind you (d) muting when not talking
28. 28.True or false: “saying bye before ending” shows poor call manners. (a) True (b) False
29. 29.🔍 Which is the odd one out? (a) shouting into the phone (b) camera at the ceiling (c) camera at eye level (d) side talk during a call
30. 30.📞 Good or poor call manners: a quiet place for calls? (a) good call manners (b) poor call manners
31. 31.📞 On a phone call, which comes first: thank them, say bye or say why you called? (a) thank them, say bye (b) say why you called
32. 32.📞 Which of these shows good call manners? (a) hanging up without bye (b) a quiet place for calls (c) calling late at night (d) shouting into the phone
33. 33.🔍 Which is the odd one out? (a) saying bye before ending (b) camera at eye level (c) saying your name first (d) eating while on a call
34. 34.🔍 Which is the odd one out? (a) camera at the ceiling (b) eating while on a call (c) side talk during a call (d) a quiet place for calls
35. 35.True or false: “camera at the ceiling” shows good call manners. (a) True (b) False
36. 36.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
37. 37.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
38. 38.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
39. 39.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
40. 40.True or false: “camera at eye level” shows good call manners. (a) True (b) False

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