Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 84 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.📞 A stranger calls and asks for your home address. What should you do? (a) chat for a while (b) tell them your school (c) say no, tell a parent (d) tell them the address
2. 2.🔍 Which is the odd one out? (a) muting when not talking (b) saying your name first (c) “Is this a good time?” (d) hanging up without bye
3. 3.📞 Good or poor call manners: camera at the ceiling? (a) good call manners (b) poor call manners
4. 4.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
5. 5.📞 Good or poor call manners: side talk during a call? (a) poor call manners (b) good call manners
6. 6.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
7. 7.📞 Which of these shows good call manners? (a) loud TV behind you (b) calling late at night (c) shouting into the phone (d) “Is this a good time?”
8. 8.🔍 Which is the odd one out? (a) camera at the ceiling (b) shouting into the phone (c) camera at eye level (d) loud TV behind you
9. 9.📞 Good or poor call manners: eating while on a call? (a) poor call manners (b) good call manners
10. 10.🔢 You dialled a wrong number by mistake. What should you say? (a) “Sorry, wrong number.” (b) call again and again (c) “Who are you?” (d) hang up silently
11. 11.True or false: “side talk during a call” shows good call manners. (a) True (b) False
12. 12.🔍 Which is the odd one out? (a) side talk during a call (b) saying bye before ending (c) shouting into the phone (d) loud TV behind you
13. 13.📞 Good or poor call manners: speaking clearly? (a) poor call manners (b) good call manners
14. 14.📞 On a phone call, which comes first: listen and answer or say why you called? (a) listen and answer (b) say why you called
15. 15.🔍 Which is the odd one out? (a) camera at eye level (b) muting when not talking (c) “Is this a good time?” (d) eating while on a call
16. 16.📞 Good or poor call manners: shouting into the phone? (a) good call manners (b) poor call manners
17. 17.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
18. 18.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
19. 19.True or false: “saying bye before ending” shows good call manners. (a) True (b) False
20. 20.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
21. 21.True or false: “speaking clearly” shows poor call manners. (a) False (b) True
22. 22.True or false: “saying your name first” shows poor call manners. (a) True (b) False
23. 23.🔍 Which is the odd one out? (a) speaking clearly (b) “Is this a good time?” (c) camera at eye level (d) shouting into the phone
24. 24.📞 On a phone call, which comes first: say who you are or say why you called? (a) say who you are (b) say why you called
25. 25.📞 Which of these shows poor call manners? (a) hanging up without bye (b) muting when not talking (c) camera at eye level (d) “Is this a good time?”
26. 26.True or false: “saying bye before ending” shows poor call manners. (a) True (b) False
27. 27.📞 On a phone call, which comes first: say who you are or listen and answer? (a) say who you are (b) listen and answer
28. 28.☎️ Someone calls for your father, who is out. What should you say? (a) “Who cares?” (b) “He’s out. Bye.” (c) hang up at once (d) “May I take a message?”
29. 29.📝 Taking a phone message, what must you note? (a) nothing (b) your own mood (c) only the time (d) name, number, message
30. 30.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
31. 31.🚑 In India, which number can you call in any emergency? (a) 112 (b) 999999 (c) 100000 (d) 123
32. 32.🎥 You join an online class from a noisy room. What should you do? (a) switch off the screen (b) shout over the noise (c) leave the class (d) mute your microphone
33. 33.🔍 Which is the odd one out? (a) saying your name first (b) loud TV behind you (c) calling late at night (d) shouting into the phone
34. 34.True or false: “eating while on a call” shows good call manners. (a) True (b) False
35. 35.True or false: “camera at the ceiling” shows poor call manners. (a) True (b) False
36. 36.🔍 Which is the odd one out? (a) eating while on a call (b) calling late at night (c) speaking clearly (d) side talk during a call
37. 37.🔍 Which is the odd one out? (a) a quiet place for calls (b) loud TV behind you (c) side talk during a call (d) hanging up without bye
38. 38.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
39. 39.📞 Which of these shows poor call manners? (a) shouting into the phone (b) saying your name first (c) a quiet place for calls (d) speaking clearly
40. 40.True or false: “camera at the ceiling” shows good call manners. (a) False (b) True

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