Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 831 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.🔍 Which is the odd one out? (a) camera at eye level (b) camera at the ceiling (c) shouting into the phone (d) loud TV behind you
2. 2.🔍 Which is the odd one out? (a) shouting into the phone (b) muting when not talking (c) a quiet place for calls (d) “Is this a good time?”
3. 3.📞 Which of these shows good call manners? (a) eating while on a call (b) shouting into the phone (c) saying bye before ending (d) loud TV behind you
4. 4.📞 Good or poor call manners: eating while on a call? (a) poor call manners (b) good call manners
5. 5.True or false: “hanging up without bye” shows poor call manners. (a) False (b) True
6. 6.📞 A stranger calls and asks for your home address. What should you do? (a) tell them the address (b) chat for a while (c) say no, tell a parent (d) tell them your school
7. 7.🚑 In India, which number can you call in any emergency? (a) 112 (b) 100000 (c) 123 (d) 999999
8. 8.True or false: “shouting into the phone” shows good call manners. (a) False (b) True
9. 9.🎥 You join an online class from a noisy room. What should you do? (a) shout over the noise (b) leave the class (c) mute your microphone (d) switch off the screen
10. 10.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
11. 11.🔍 Which is the odd one out? (a) muting when not talking (b) saying bye before ending (c) saying your name first (d) hanging up without bye
12. 12.📞 Which of these shows good call manners? (a) eating while on a call (b) hanging up without bye (c) camera at eye level (d) side talk during a call
13. 13.📞 Which of these shows good call manners? (a) side talk during a call (b) muting when not talking (c) loud TV behind you (d) camera at the ceiling
14. 14.📞 Good or poor call manners: side talk during a call? (a) poor call manners (b) good call manners
15. 15.📞 Good or poor call manners: loud TV behind you? (a) poor call manners (b) good call manners
16. 16.📞 On a phone call, which comes first: thank them, say bye or say who you are? (a) thank them, say bye (b) say who you are
17. 17.📞 On a phone call, which comes first: greet the person or listen and answer? (a) greet the person (b) listen and answer
18. 18.📞 Which of these shows good call manners? (a) camera at the ceiling (b) loud TV behind you (c) speaking clearly (d) eating while on a call
19. 19.📞 On a phone call, which comes first: say who you are or greet the person? (a) say who you are (b) greet the person
20. 20.🔢 You dialled a wrong number by mistake. What should you say? (a) “Who are you?” (b) hang up silently (c) “Sorry, wrong number.” (d) call again and again
21. 21.📞 Which of these shows good call manners? (a) loud TV behind you (b) saying your name first (c) calling late at night (d) side talk during a call
22. 22.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
23. 23.True or false: “muting when not talking” shows poor call manners. (a) False (b) True
24. 24.📞 Good or poor call manners: hanging up without bye? (a) good call manners (b) poor call manners
25. 25.🔍 Which is the odd one out? (a) a quiet place for calls (b) side talk during a call (c) “Is this a good time?” (d) saying bye before ending
26. 26.📞 Which of these shows good call manners? (a) eating while on a call (b) loud TV behind you (c) hanging up without bye (d) “Is this a good time?”
27. 27.📞 Which of these shows poor call manners? (a) saying your name first (b) camera at eye level (c) side talk during a call (d) muting when not talking
28. 28.True or false: “shouting into the phone” shows poor call manners. (a) True (b) False
29. 29.📞 Good or poor call manners: muting when not talking? (a) poor call manners (b) good call manners
30. 30.True or false: “saying your name first” shows good call manners. (a) True (b) False
31. 31.📞 Which of these shows poor call manners? (a) shouting into the phone (b) “Is this a good time?” (c) saying your name first (d) speaking clearly
32. 32.📞 Which of these shows poor call manners? (a) camera at eye level (b) saying your name first (c) eating while on a call (d) speaking clearly
33. 33.📞 Which of these shows poor call manners? (a) saying bye before ending (b) saying your name first (c) speaking clearly (d) calling late at night
34. 34.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
35. 35.🔍 Which is the odd one out? (a) speaking clearly (b) camera at the ceiling (c) muting when not talking (d) camera at eye level
36. 36.📞 Good or poor call manners: a quiet place for calls? (a) poor call manners (b) good call manners
37. 37.📞 Which of these shows poor call manners? (a) camera at eye level (b) muting when not talking (c) “Is this a good time?” (d) camera at the ceiling
38. 38.📞 On a phone call, which comes first: greet the person or say why you called? (a) greet the person (b) say why you called
39. 39.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
40. 40.🔍 Which is the odd one out? (a) saying your name first (b) shouting into the phone (c) hanging up without bye (d) loud TV behind you

Free communication skills lessons, practice and worksheets at talentjr.in/communication-skills-for-students