Phone and Video Call Manners Worksheet

Communication skills lesson 20: Phone and video calls · Set 832 · 40 questions

Communication tip (Greet, name, reason): Order: greet the person → say who you are → say why you called → listen and answer → thank them, say bye. Good call manners: saying your name first, speaking clearly, muting when not talking, a quiet place for calls, “Is this a good time?”, camera at eye level. Poor call manners: eating while on a call, shouting into the phone, hanging up without bye, loud TV behind you. Safety: never give a stranger your address — tell a parent; in an emergency dial 112.

1. 1.🔍 Which is the odd one out? (a) camera at eye level (b) saying bye before ending (c) saying your name first (d) calling late at night
2. 2.📞 On a phone call, which comes first: listen and answer or say who you are? (a) listen and answer (b) say who you are
3. 3.True or false: “side talk during a call” shows good call manners. (a) True (b) False
4. 4.🔍 Which is the odd one out? (a) saying bye before ending (b) hanging up without bye (c) a quiet place for calls (d) speaking clearly
5. 5.True or false: “side talk during a call” shows poor call manners. (a) False (b) True
6. 6.🔍 Which is the odd one out? (a) speaking clearly (b) loud TV behind you (c) saying your name first (d) “Is this a good time?”
7. 7.📞 On a phone call, which comes first: greet the person or thank them, say bye? (a) greet the person (b) thank them, say bye
8. 8.📞 On a phone call, which comes first: thank them, say bye or listen and answer? (a) thank them, say bye (b) listen and answer
9. 9.🔍 Which is the odd one out? (a) “Is this a good time?” (b) camera at eye level (c) saying bye before ending (d) side talk during a call
10. 10.📝 Taking a phone message, what must you note? (a) only the time (b) your own mood (c) name, number, message (d) nothing
11. 11.📞 On a phone call, which comes first: say why you called or greet the person? (a) say why you called (b) greet the person
12. 12.🔢 You dialled a wrong number by mistake. What should you say? (a) “Who are you?” (b) “Sorry, wrong number.” (c) call again and again (d) hang up silently
13. 13.☎️ Someone calls for your father, who is out. What should you say? (a) “May I take a message?” (b) hang up at once (c) “He’s out. Bye.” (d) “Who cares?”
14. 14.📞 On a phone call, which comes first: say why you called or thank them, say bye? (a) say why you called (b) thank them, say bye
15. 15.📞 On a phone call, which comes first: listen and answer or thank them, say bye? (a) listen and answer (b) thank them, say bye
16. 16.📞 Which of these shows poor call manners? (a) saying your name first (b) camera at eye level (c) saying bye before ending (d) calling late at night
17. 17.📞 Good or poor call manners: “Is this a good time?”? (a) good call manners (b) poor call manners
18. 18.📞 Which of these shows poor call manners? (a) “Is this a good time?” (b) camera at eye level (c) saying bye before ending (d) loud TV behind you
19. 19.True or false: “saying your name first” shows good call manners. (a) False (b) True
20. 20.📞 Good or poor call manners: camera at the ceiling? (a) poor call manners (b) good call manners
21. 21.True or false: “saying bye before ending” shows good call manners. (a) True (b) False
22. 22.📞 Which of these shows good call manners? (a) side talk during a call (b) eating while on a call (c) saying your name first (d) shouting into the phone
23. 23.📞 On a phone call, which comes first: say why you called or say who you are? (a) say why you called (b) say who you are
24. 24.🚑 In India, which number can you call in any emergency? (a) 123 (b) 112 (c) 999999 (d) 100000
25. 25.📞 Which of these shows good call manners? (a) hanging up without bye (b) eating while on a call (c) speaking clearly (d) loud TV behind you
26. 26.📞 Good or poor call manners: loud TV behind you? (a) good call manners (b) poor call manners
27. 27.📞 Good or poor call manners: saying bye before ending? (a) poor call manners (b) good call manners
28. 28.📞 Good or poor call manners: saying your name first? (a) poor call manners (b) good call manners
29. 29.📞 Good or poor call manners: eating while on a call? (a) poor call manners (b) good call manners
30. 30.🔍 Which is the odd one out? (a) “Is this a good time?” (b) shouting into the phone (c) saying bye before ending (d) a quiet place for calls
31. 31.📞 On a phone call, which comes first: thank them, say bye or greet the person? (a) thank them, say bye (b) greet the person
32. 32.📞 A stranger calls and asks for your home address. What should you do? (a) say no, tell a parent (b) chat for a while (c) tell them your school (d) tell them the address
33. 33.🔍 Which is the odd one out? (a) loud TV behind you (b) shouting into the phone (c) calling late at night (d) a quiet place for calls
34. 34.📞 Good or poor call manners: calling late at night? (a) poor call manners (b) good call manners
35. 35.📞 On a phone call, which comes first: listen and answer or greet the person? (a) listen and answer (b) greet the person
36. 36.📞 Which of these shows good call manners? (a) calling late at night (b) loud TV behind you (c) side talk during a call (d) camera at eye level
37. 37.🔍 Which is the odd one out? (a) saying bye before ending (b) eating while on a call (c) calling late at night (d) loud TV behind you
38. 38.📞 Good or poor call manners: shouting into the phone? (a) poor call manners (b) good call manners
39. 39.📞 Good or poor call manners: side talk during a call? (a) good call manners (b) poor call manners
40. 40.📞 Which of these shows poor call manners? (a) eating while on a call (b) saying your name first (c) muting when not talking (d) “Is this a good time?”

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